Head of Account Management (Maternity Leave Contract)

About the Role

We're looking for an experienced Head of Account Management to join Something Special Studios (SSS) on a maternity leave contract for 6-8 months. This hands-on leadership role leads the Client Services department, ensuring exceptional client relationships, commercial performance, and operational excellence across our portfolio of work. You will balance strategic client leadership with developing high-performing teams in a fast-moving agency environment.

Responsibilities

• Client Leadership
  • Act as executive lead across key client relationships.
  • Build trusted, long-term partnerships with senior client stakeholders.
  • Provide strategic guidance to account teams throughout projects.
  • Navigate complex client challenges with confidence and professionalism.
  • Ensure every client interaction reflects the standards of Something Special Studios.
• Department Leadership
  • Lead, mentor, and develop the Client Services team.
  • Provide coaching, performance management, and regular feedback.
  • Support career development and succession planning across the department.
  • Foster a collaborative, solutions-focused culture.
  • Help establish and evolve best practices across our account management function.
• Commercial Management
  • Maintain commercial oversight across all client accounts.
  • Review scopes of work, staffing plans, and project profitability.
  • Identify opportunities for growth within existing partnerships.
  • Ensure projects are appropriately resourced and commercially healthy.
  • Work closely with the Managing Director to monitor revenue forecasting, utilization, and margins.
• Project Oversight
  • Provide executive oversight across multiple concurrent key projects.
  • Support teams through complex project challenges and risk management.
  • Ensure work is delivered on time, on budget, and to the highest quality.
  • Partner closely with Production and Creative leadership throughout delivery.
• Business Development
  • Support new business opportunities and pitches.
  • Contribute to proposals, staffing plans, and commercial recommendations.
  • Identify opportunities to expand existing client relationships.
  • Represent SSS confidently in meetings and presentations.
• Ways of Working
  • Continuously improve Client Services processes and standards.
  • Champion effective cross-functional collaboration.
  • Drive accountability while maintaining a positive team culture.
  • Contribute to the ongoing evolution of how we work, helping refine processes and strengthen collaboration.

Requirements

• Significant experience leading Client Services within a creative, experiential, or integrated agency.
• Experience managing large, complex client accounts and multidisciplinary teams.
• Strong commercial understanding, including scoping, forecasting, and profitability.
• Proven ability to lead and develop high-performing account teams.
• Excellent communication, presentation, and relationship-building skills.
• Calm, confident decision-maker who thrives in fast-paced environments.
• Highly collaborative with strong cross-functional leadership skills.
• Passion for delivering exceptional client experiences.

Schedule

Fixed-term maternity leave cover of 6 to 8 months.

Location

Hybrid working based in our New York studio.