Head Concierge

Location: Manchester, Water Street.

About the role

Union CoLiving is seeking a dynamic and organised Head Concierge to support day‑to‑day operations of our residential property and ensure a safe, welcoming environment for all. The role is critical and highly visible, responsible for ensuring buildings, services and amenities run smoothly to premium and luxury brand standards, supporting the Assistant & General Manager and leading a team.

Responsibilities

• Leadership: Collaborate with the General Manager to motivate the team, provide clear communication and maintain a positive work environment with empathy.
• Tenant Management: Handle resident enquiries, address complaints, resolve disputes and maintain positive relationships with tenants and guests.
• Maintenance Oversight: Coordinate repairs and maintenance requests with operatives and contractors; inspect property for issues and ensure timely completion of works.
• Health & Safety / Compliance: Enforce building rules and regulations, ensuring adherence to laws and safety standards.
• Emergency Response: Act as primary contact for emergencies, coordinating necessary actions during critical situations.
• Marketing & Event Management: Assist with marketing vacant studios, showcase properties to potential tenants, manage the leasing process, and organise events to foster a positive community atmosphere.

Qualifications

• Proven experience as a team leader with excellent interpersonal and people‑management skills.
• Hands‑on attitude combined with strong communication abilities.
• Experience delivering premium/luxury brand service or product.
• Strategic thinker with the ability to motivate and inspire staff.
• Willingness and enthusiasm to work varied rotating shift patterns, including early starts (as early as 7 am) and late finishes (up to 9 pm), with an expectation of working one in three weekends.

Pay

Salary: £30,084 per annum plus a performance‑related annual bonus and generous benefits (see below).

Schedule

• Contract: Permanent, full‑time.
• Minimum commitment: 42.5 hours per week.
• Working hours: Between 6 am – 10 pm, varied shift patterns with full flexibility.
• Required days: Varied each week, including weekends; flexibility required throughout the week.
• Overtime: Opportunities available to support planned and unplanned shift cover.

Benefits

• 22 days paid holiday (rising to 25 days pro rata), plus 8 bank holidays (England & Wales) pro rata.
• Perkbox access for lifestyle perks such as cinema tickets, supermarket savings, discounted days out, daily coffee, or holidays.
• Royal London Pension – 3 % of salary contributed by Vita Group plus 5 % employee contribution.
• Parties & events throughout the year to celebrate success.
• Recognition programmes (employee of the month, community champion, experience awards, golden buzzer awards, work anniversaries, etc.).
• Career development through a structured induction and learning & development programme with Bronze, Silver, Gold & Platinum training and recognition schemes.
• 24/7 Employee Assistance service offering confidential support for personal or work‑related wellbeing issues.

Note: Right to Work sponsorship is not available. All offers of employment are subject to satisfactory pre‑employment checks, including DBS checks.