HDH IT Program Manager

About the role

The IT Program Manager provides strategic and operational leadership for all technology workstreams supporting the new Helen Diller Hospital at Parnassus Heights. This role leads coordinated planning, design, and execution of technology infrastructure, applications, cybersecurity, and end-user systems to ensure readiness for a safe, seamless hospital opening.

Responsibilities

• Managing and integrating scope, schedule, and budget across multiple IT workstreams.
• Tracking and managing program-level risks, issues, and dependencies with structured mitigation and escalation processes.
• Delivering comprehensive project reporting including capital budget updates, forecasts, variance analysis, and cash-flow tracking, while also identifying ongoing operating budget requirements.
• Cooking governance and executive reporting, ensuring clear visibility into progress, risks, and decision points.
• Overseeing development, validation, and distribution of operational run books to technical and operational owners before project completion, ensuring sustainable handoff to operations.
• Serving as a primary liaison between IT leadership, construction, clinical operations, and vendor partners, facilitating decision-making and ensuring regulatory, security, and patient safety requirements are met.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Healthcare Administration, or a related field, and/or equivalent experience/training.
• Minimum 8+ years of progressively responsible experience in program or project management, including significant experience leading large, complex healthcare technology initiatives.
• Advanced knowledge of project management principles, theories, and concepts.
• Experience leading technology delivery for large-scale healthcare construction or hospital activation projects.
• Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
• Demonstrated capacity to anticipate obstacles and plan for contingencies.
• Demonstrated attention to detail.
• Demonstrated ability to determine relevance and prioritize tasks.
• Demonstrated effective writing skills.
• Proven leadership ability.
• Effective problem solving skills.
• Demonstrated ability to put forth persuasive arguments.
• Demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope.
• Demonstrated expert organization and project management skills.
• Understands the cost impact of projects, project tracking tools and metrics.
• Experienced mentor and leader of teams with experience leading a team of technology professionals.
• Ability to lead matrixed teams across IT, Facilities, and Clinical domains.
• Ability to work in a highly collaborative manner in order to achieve results that are significant in scope.
• Strong vendor negotiation and contract management skills.
• Ability to influence without direct authority across executive and operational levels.
• Strong business acumen and stakeholder alignment capabilities.