HDE Area Installation Specialist - Cherry Hill, NJ

Key Responsibilities

• Initiates and maintains regular communication with customers across the install life-cycle, ensures timely customer follow-up, and resolves open questions or job changes;
• Solves job-in-process items such as scope of work changes, add-labor items, and material needs, and escalates decisions as appropriate;
• Manages open services and assigned Care Tickets to resolution;
• Manages all jobs from assigned area and product category, including assessing pre-existing conditions, performing product affirmations, and performing technical measures;
• After the installation begins, the AIS is responsible for performing Job Site Inspections (JSIs) which includes conducting service provider badge checks, inspecting the work to ensure industry construction standards are adhered to, addressing customer questions, ensuring job scope changes are documented, and ensuring the overall install experience is meeting or exceeding the customer's expectations;
• Manages timely closure of all open services within assigned area;

Operations

• Aids in managing customer inquiries across the install life cycle, resolves open services, and resolves jobs-on-hold;
• Initiates change of scope requests to drive efficient job life-cycle timelines;
• Uses reporting and related systems to provide overall customer experience and accuracy at install;

Direct Manager/Direct Reports

This position typically reports to District Installation Manager. This position has 0 direct reports.

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications

• Must be eighteen years of age or older;
• Must be legally permitted to work in the United States;

Preferred Qualifications

• Construction/home improvement industry experience;
• Prior experience managing residential home improvement install projects;

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years Of Work Experience

5

Competencies

• Action Oriented;
• Business Insights;
• Collaborates;
• Communicates Effectively;
• Customer Focus;
• Strong time management and organizational skills;
• Strong negotiating skills;
• Strong business acumen;
• Problem solving and multi-tasking skills;
• Collaborative leadership skills where strong value is placed on partnerships;