HCS (Home Care Services) Supervisor - Phoenix

About the role

Completes Consumer intake and assessment. Interviews and evaluates Consumer-specific applicants. Completes Personal Care Assistant (PCA) performance evaluations, and refers PCAs to consumers. Assist with conflict resolution between PCA and consumers. Manage PCA schedules and Electronic Visit Verification adherence.

Responsibilities

• Conduct on-site assessments to all Consumers to determine personal care needs, (i.e. service, hours, days).
• Input all documentation regarding Consumers (i.e. service assessment and notes, on-site visit date).
• Provide documentation to case manager within 24 hours.
• Conduct Consumer specific evaluations and training to qualified applicants, (i.e. technique, skill, safety and knowledge of Consumers disability).
• Conduct on-site visits within five working days of placement of PCA to complete Consumer service agreement.
• Conduct on-site Consumer home visits to evaluate service in 5, 30, 60, 90 days and every 90 days thereafter.
• Conduct on-site Consumer home visits to evaluate PCA skills and performance in 5 days from initial hire date and annual visits thereafter. (Consumer/Consumer Representative must be present during the visit).
• Maintain case notes for Consumers and PCA.
• Absorb and resolve any disputes that may arise between a PCA and Consumer.
• Refer appropriately skilled PCA to Consumers.
• Ensure all changes in Consumer/PCA documentation are current, (i.e. incomplete, start/end dates) contact case manager by phone on the day of any change.
• Absorb and refer Consumers to other Ability360 Units as appropriate for other services.
• Complete Direct Care Worker training.

Qualifications

• Combination of 3 years of education and experience in case management and/or home care supervision/leadership working with Personal Care Assistants and Consumers.
• Knowledge of Electronic Visit Verification systems.
• Experience with the Department of Developmental Disabilities a plus.
• Knowledge of DCW training, requirements, and processes.
• Bachelor's Degree preferred, but not required.
• Outstanding interpersonal communication skills.
• Valid Finger Print Clearance Card and 3 references (2 personal, 1 employer).
• Clean driving record, reliable transportation, current auto insurance, and driver's license.
• Knowledge of AHCCCS Health Plans.
• Bi-lingual a plus.

Skills

• Adaptability/Flexibility
• Proficient in Microsoft Word, Outlook, and Excel.
• Strong written and oral communication skills.
• Ability to work a flexible schedule with travel to meetings and Consumer sites.

Benefits

A competitive salary commensurate with experience with a complete benefits package including health, dental, vision, 403(b) retirement plan with employer match.