HCM Systems Support Analyst

HCM System Administration

• Affirm all HCM modules and integrations are configured properly and maintained with current software updates.
• Maintain oversight of HCM workflows, background jobs, and integrations and assist in resolving any issues.

• Testing & Documentation

  • Perform system testing and maintain proper documentation.
  • Write and maintain documentation for work processes and system updates.
  • Ensure consistency, accuracy, and quality of all assigned end user documentation.

  Project Support & Requirements

  • Support activities related to new business system requirements, including requirement definition, vision/scope documentation, design development, and coordination with technical teams.
  • Communicate project status through completion.
  • Participate in task team meetings to understand end-user needs.

  Training & Enablement

  • Identify training needs and assist in the design, development, and facilitation of training curriculum.
  • Support end users through documentation, guidance, and knowledge sharing.

  Stakeholder Support & Communication

  • Provide support, consultation, and research to stakeholders.
  • Manage the customer support email inbox.
  • Respond to all information requests within four business days or negotiate alternate timelines.

  System Evaluation & Reporting

  • Evaluate and report on system advancements, utilization, and end-user satisfaction.
  • Participate in vendor conferences, webcasts, and user group communities to stay current on system capabilities.

  Team Collaboration

  • Actively participate in group status meetings and conference calls.
  • Respond to identified issues and collaborate with team members to resolve them.

  Culture, Leadership and Employee Development

  • Builds effective relationships with project teams, functional departments, customers, vendors, and user groups that reflect and support company core values and meets or exceeds the customer's expectations.
  • Participates in personal career development through training, participates in software training and seminars as applicable for this position.