HCM Systems Specialist

About the role

G&A Partners is seeking an HCM Systems Specialist to join its team at the Henderson, NV satellite office or in a fully remote capacity. This position is responsible for a full range of activities involving system configuration, client support, operations support and troubleshooting the isolved HCM system. A strong understanding of federal and state labor laws is essential for success in this position.

Responsibilities

• Works directly with Director of HCM Systems to understand project concepts, objectives, and approaches
• Applies knowledge of system technology to develop the best approach to meet project objectives
• Manages deliverables, timelines, and due dates for assigned projects
• Prioritize tasks based on severity and client impact
• Communicates and sets expectations with management on project status and completion
• Takes assigned project from original concept through final implementation
• Collaborate with team members on data entry, setup, and testing tasks to maintain a high level of service and system performance
• Works independently making decisions and suggests alternative solutions utilizing good judgement
• Takes ownership of isolved maintenance and management, by serving as the relationship manager and liaison between our company and isolved
• Disseminates information related to software releases and outages
• Conducts user training on software, new functionality, and operational procedures
• Performs testing and provides documented results, including expected outcome and recommendations for change
• Identifies opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives
• Regularly takes a consultative approach working with clients to customize and configure the isolved platform to meet client needs and specifications
• Manages incoming requests for assistance, including prioritizing and managing the team and client expectations
• Works with multiple methods of communication required i.e., phone, email and in person, etc.
• Maintains third party vendor relationships as assigned
• Escalates issues and involves management in situations and/or projects as needed
• Apply strong knowledge and understanding of systems and workflow process mapping and application integration
• Establishes best practices pertaining to integration and application development, deployment and testing
• Identifies and recommends ways to build and enhance department process scalability and efficiency in the utilization of our services, products and related technologies for a rapidly growing organization and end user population
• Develops training materials, conducts training for team members, and provides ongoing training and on-call support to existing client users
• Interfaces with the sales, marketing, and service teams to ensure proper reporting and processes are in place
• Performs other duties as assigned

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience may be acceptable
• 3+ years of experience working on the isolved HCM platform
• Experience configuring isolved Time & Attendance module is required
• Prior isolved knowledge is required
• Understands other processes and methodologies and can speak intelligently about them and leverage other techniques to provide value to a team/enterprise
• Understands fundamentals of software development processes and procedures
• Has a technical understanding of infrastructure components, their dependencies, and interactions between servers, virtual systems, networks, databases, web applications, etc.
• Ability to work accurately and effectively even when under pressure
• Ability to anticipate upcoming issues and work out potential solutions in advance
• Excellent written and communication skills
• Must have strong and effective interpersonal skills
• Ability to multi-task and support across multiple implementations
• Ability to proactively participate in customer engagements, follow directions from others, work with customers, and participate in technical planning
• Microsoft Office Suite preferred

Pay

$90,000 to $110,000 starting range. The starting range represents the low and high end of G&A Partners' range for this position. Actual wages will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Benefits

• Health, dental, vision, life insurance
• Short-term and long-term disability
• Flexible spending
• Ancillary benefits
• Retirement savings plan (401(k))
• Recognition awards and bonuses
• Paid holidays and paid time off (PTO)