HCBS Coordinator

About the Role

This is an in-office, full-time position operating administratively in a Home and Community-Based Services (HCBS) setting. HCBS provides medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs, allowing individuals to live and receive services in a way that honors their abilities. As an HCBS Coordinator, you will lead and support a team focused on delivering the best care possible, empowering individuals to reach their goals.

Responsibilities

• Staffing & Supervision: Hire, schedule, and supervise Direct Support staff; manage training, evaluations, meetings, documentation, and ensure adequate coverage, including on-call and filling in as needed.
• Quality & Compliance Oversight: Ensure all services follow HCBS philosophy, agency policies, DHS regulations, and compliance standards; conduct site visits and maintain quality assurance across programs.
• Individual Service Coordination: Develop, implement, and monitor Individual Service Plans with case managers and IDT; ensure assessments, goals, authorizations, and required documentation are current and accurate.
• Medication, Finances & Daily Operations: Oversee medication administration processes, appointment follow-ups, and individual financial management, including budgets, ledgers, and payee responsibilities.
• Communication & Administrative Leadership: Serve as the primary liaison with case managers, families, and stakeholders; manage incident reports, service documentation, transportation coordination, and general operational duties, including reports, committees, and agency support tasks.

Requirements

• Mission-oriented with a passion for empowering individuals to achieve their goals.
• Adaptability and willingness to learn in a changing caregiving environment.
• Strong communication skills for effective collaboration with the team and individuals served.
• Confidence and self-awareness to advocate for others and follow leadership when needed.
• Minimum age of 18 years.
• Valid driver’s license and reliable transportation with proof of automobile insurance covering $100,000/$300,000/$50,000 liability.
• High School Diploma or GED equivalent.

Physical Demands

• May require lifting up to 35 pounds; assistance or equipment required for heavier lifting.
• Prolonged sitting and computer work for up to eight hours.
• Frequent bending, stooping, and stretching.
• Prolonged standing for up to eight hours.
• Must wear hearing and eye protection in required areas.
• Ability to see objects/persons at a distance and close work, such as typed or handwritten material.
• Ability to hear conversations in quiet and noisy environments, determine sound direction, and distinguish among bells, buzzers, beeps, and horns.
• Ability to communicate through speech.
• Must remain awake during working hours, if applicable.

Schedule

Monday–Friday, 8:00 a.m. to 4:30 p.m., with participation in an on-call rotation and flexibility to cover open site hours as needed.

Pay

Base pay is $22.63/hour, with potential for higher starting pay based on education and experience.

Benefits

• Competitive wages with opportunities for increased pay based on experience and education.
• Generous Paid Time Off (PTO).
• 401k Retirement Plan.
• Comprehensive insurance plans (medical, dental, vision, life).
• Pre-Paid Legal Services.
• Discounted Costco or Sam’s Club memberships.
• Advancement opportunities, including a leadership development program.
• Employee Assistance Program for personal and professional support.