HBITS-08-15015-Systems Architect-Expert

Project/Program

Act as Expert Systems Architect and L3 Technical Support working for NYS Information Technology Services on behalf of the NYS Department of Transportation to fulfill the duties as described below.

Day-to-Day Tasks

• Architect technology solutions/systems that meet or exceed Agency business requirements, aligning with NYS ITS Technical and Security Service standards and strategies.
• Troubleshoot and resolve OS configuration, Stealth COI’s, storage and networking of Agency Commercial‑off‑the‑shelf (COTS) business applications.
• Work with COTS vendors and Agency business areas for COTS installation, configuration and testing.
• Troubleshoot and resolve issues with COTS business software, including performance tuning, log analysis and security.
• Review the existing systems architecture and provide detailed specifications for proposed solutions, upgrades, or replacements; collaborate with technical staff to recommend improvements.
• Research solutions and collaborate with external COTS vendors and Agency Business Areas for COTS application implementation, including installation, configuration and testing.
• Recommend and implement system enhancements to improve performance and reliability.
• Provide mentoring and guidance to other Transportation Portfolio Architecture team members.
• Provide L3 technical support for an enterprise‑level distributed Microsoft Windows server environment, including Stealth COIs, storage, and networking of Agency/business COTS applications.
• Analyze implemented systems, identify problems, evaluate data, document performance tuning, log analysis and security findings for COTS.
• Script repetitive management tasks such as application data processing, workstation and server maintenance using PowerShell; perform Active Directory maintenance and modification.
• Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.

Mandatory Qualifications

Systems Architect – Defines the architecture of a computerized system (software and hardware) to fulfill requirements, including component breakdown, interactions, interfaces (including user and environment), and the technologies and resources used in the design.

Expert (84+ months): Candidate can provide guidance to large teams, possesses extensive industry experience, and is considered at the top of the field.

Requested Qualifications

• 84 months experience working with agencies/business areas to understand business requirements and translate them into technical and security infrastructure requirements, producing architecture design documentation covering data flows, system interfaces, authentication, etc.
• 84 months experience as a Server Administrator at the Application Layer to perform COTS business application installation, configuration, and troubleshooting (with or without vendor), including L3 technical support on Windows OS platforms, IIS, Tomcat, WebLogic, Certificate Services, and authentication using Active Directory, SSO with SAML v2.0, and OpenID Connect.
• 84 months experience performing L3 analytical and technical support of COTS/business application interfaces and system interconnects (networks, Stealth firewall software, F5 and load balancing) in converged/mixed environments to diagnose and resolve connectivity issues.
• 84 months experience performing L3 analytical and technical support of COTS/business applications using tools such as Wireshark, Process Monitor, Netstat, Ping, Traceroute, Telnet, etc.
• 60 months experience performing L3 analytical and technical support of COTS/business applications using Splunk for log analysis, system monitoring, and performance tuning.
• 24 months experience scripting with PowerShell, WMI, or other scripting languages to automate and administer application maintenance.