Hawaii-Associate-Tourism Platform Development

Primary Responsibilities

• Assist in collecting market data related to travel demand, customer behavior, and competitive landscape.
• Support data organization and preparation of reports.
• Aid in testing new services, features, and operational processes.
• Collect and organize operational data (usage logs, customer feedback, GPS/MAP data).
• Identify and report operational issues and improvement opportunities.
• Support ongoing service enhancements and continuous improvement initiatives.
• Afford support to coordinating transportation services (airport transfer, trolley, shuttle, etc.)
• Support daily operations and data tracking related to services.
• Afford support to updating digital content and maintaining system data.
• Afford support to coordination with internal teams and vendors.
• Perform basic tasks related to digital platforms (content updates, data entry, testing support).
• Afford support to communication and coordination with business partners.
• Afford support to scheduling meetings and preparing materials.
• Afford support to following up on assigned tasks with internal and external stakeholders.

Secondary Functions

• Support company-wide events and initiatives by assisting with digital content and operational tasks.
• Assist with cross-functional projects as assigned.
• Participate in learning opportunities to develop knowledge in digital, mobility, and travel business areas.
• Provide support to management and other departments during peak periods or as needed.

Requirements

• College degree or equivalent experience.
• 0–3 years of relevant experience in administrative, digital, or support roles preferred.
• Basic communication skills in English and Japanese (verbal and written).
• Ability to follow instructions and work collaboratively with team members.
• Basic interpersonal skills.
• Interest in travel, tourism, and digital services.
• Basic knowledge of Microsoft Office and general computer skills.
• Familiarity with digital tools or creative platforms is a plus.
• Ability to manage assigned tasks and meet deadlines.
• Willingness to learn and adapt in a dynamic environment.
• Valid Hawaii driver’s license preferred.

Working Conditions

• Working Hours: 40 hours per week, between the hours of 8:00 am – 6:00 pm, Monday through Friday but may work afterhours, weekends and holidays as deemed necessary.
• Heavy overtime seasonally, periodically, and as required.
• Occasional travel to various locations outside of the office, including travel to neighbor islands, continental U.S., and/or abroad, where weather conditions may vary.

Physical and Mental Demands

• Must be able to frequently communicate with customers/co-workers/vendors over the phone, computer, or in person in Japanese and English.
• Must be able to constantly operate a computer and other office productivity machinery, such as a copier, printer, multi-line telephone system, cellular phone, facsimile machine, other standard office equipment, email, vehicle.
• Must be able to remain in a stationary position 80% of the time.
• Must be able to observe documents from computer screens.
• Must be able to operate heavy camera equipment during photo shooting.
• Occasionally lift and/or relocate equipment weighing up to 50 pounds, with aid of coworkers and handcarts.
• Subject to atmospheric conditions including: an air conditioned office, exhaust fumes, and dust.