Hartford | Care Management Coordinator at ABI Resources

Key Responsibilities

• Collaborate with our Money Follows the Person (MFP) Unit to coordinate person-centered services, and monitor client progress through regular phone check-ins.
• Manage administrative tasks related to hospital admissions and discharges, including processing notifications and maintaining accurate records.
• Aid in the completion of applications, forms, and documentation, ensuring accuracy and timely submission.
• Triage client, family, and provider inquiries, and follow up as needed.
• Support the MFP Unit with authorization requests, service order creation, and client monitoring.
• Monitor and follow up on compliance with established deadlines and procedures.
• Coordinate assessments and gather relevant information for Specialized Care Managers (SCMs).
• Facilitate referrals to community agencies and resources.
• Provide administrative support to other team members as needed.
• Mentor new administrative staff and contribute to their professional development.
• Perform other duties as assigned in line with organizational goals and objectives.

Competencies

• Approachability: Foster an open and supportive communication environment.
• Client Focus: Establish effective relationships with clients, understand their needs, and offer practical solutions.
• Diversity & Inclusion: Promote a culture of belonging and value diversity in all its forms.
• Ethics & Integrity: Conduct oneself in a manner consistent with organizational principles.
• Active Listening: Engage in effective communication by supporting speakers and interpreting their messages.
• Organizing: Arrange issues, tasks, and paperwork in a logical manner.
• Personal Accountability: Accept responsibility for one's actions and view experiences as opportunities for growth.
• Work Relationships: Cultivate productive relationships to achieve organizational goals.

Qualifications

• Education: Associate Degree in Health or Human Services preferred or 3 years of experience managing therapeutic support teams.
• Experience: At least 3 years' experience in a human service settings.
• Skills: Strong communication, problem-solving, and multitasking abilities; a commitment to maintaining client and company confidentiality.