Hardware Support Specialist
About This Role
LVT's Hardware Support Specialists are the technical backbone connecting our field service network to fast, effective repairs. On this small, high-performing team, you'll diagnose the mechanical and electrical issues behind every service call — guiding field technicians in real time using multimeters, battery diagnostics, and historical data on voltage, current, temperature, and relay states. This role suits tradespeople from automotive, electrical, or home-systems backgrounds ready to apply hands-on troubleshooting expertise from an office setting, delivering expert guidance without leaving the desk.
This is an in-office role based at LVT's American Fork, UT headquarters. This position also requires registering with the State of Utah as an Alarm Agent, which includes a federal background check and fingerprinting — separate from LVT's standard employment background check.
Role Responsibilities
- Diagnose electrical and mechanical issues in real time using voltage, current, temperature, and relay-state data
- Direct field technicians by phone through troubleshooting, root-cause identification, and resolution
- Guide technicians through mechanical challenges encountered during installation or repair
- Reference case history and diagnostic charts to resolve recurring or complex hardware issues
- Identify and report replacement parts needed to complete repairs
- Document every technician interaction accurately and completely for case continuity
- Resolve a high percentage of incoming requests independently, escalating only when necessary
Our Ideal Candidate
- Multimeter Proficiency: Comfortable using a multimeter to troubleshoot low-voltage DC systems
- Hands-On Trade Background: Experience assembling or repairing mechanical and electrical components — automotive, electrical, or home-systems trades welcome
- Self-Directed Problem Solver: Researches and resolves technical issues using manuals, training materials, and case history
- Diagnostics Judgment: Able to definitively distinguish between a component failure and a configuration issue
- Clear Communicator: Directs technicians confidently over the phone under time pressure
- Detail-Oriented Documentation: Captures accurate, complete records of every technician interaction
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
About LVT
LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it. We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.
Top-Tier Growth Company
- Named one of the Financial Times’ Fastest Growing Companies 2025
- #10 on the Inc. 5000 Rocky Mountain Regional list for 2025
Innovative Leadership
- CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025
- CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024
Product & Software Excellence
- We were named one of The Software Report’s Top 100 Software Companies of 2023
- Winner of the Security Today Govies Award for 2025