Hardware Deployment Manager

About the role

RAD Robotic Assistance Devices (RAD) is at the forefront of the high-tech security landscape, pioneering robotics and artificial intelligence-based solutions that empower organizations with unprecedented insight. We tackle complex security challenges, stimulate new business innovations, and significantly reduce costs. Every robot and software solution are an in-house creation, ensuring total control over design, performance, quality, and the ultimate user experience. As we continue to grow, we are seeking to expand our dynamic hardware deployment group, the core of our Operations Team. This critical role blends the technical rigor of a support escalation engineer with program management capabilities.

Responsibilities

• Installation & Handoff
• Ensure all hardware is installed according to RAD standards, verifying correct placement, coverage, orientation, secure mounting, physical safety, power, cabling, network connectivity, and environmental suitability.
• Validate device labeling, IDs, and configuration details, and perform final quality checks before considering an installation complete.
• Confirm devices are powered on, network-connected, and correctly identified in RAD systems before handoff.
• Provide complete handoff documentation to the software team, including device IDs, locations, site photos, network details, and any known constraints or open items.
• Explicitly notify the software team when hardware is ready for configuration — a deployment isn't "complete" until the software team confirms readiness.
• Rapid Issue Resolution
• Treat every hardware issue as urgent once identified: create a ticket immediately, assign clear ownership, and track it actively to resolution.
• Coordinate quickly with technicians, vendors, and internal teams to resolve issues.
• Validate performance after resolution — not just "fixed on paper."
• Technician Network Management
• Build and maintain a trusted network of local technicians in each deployment region.
• Ensure technicians are trained on RAD standards, can execute installs correctly the first time, and respond quickly and professionally when issues arise.
• Actively manage technician performance — retrain when possible, replace when necessary — and prioritize reliability and consistency over lowest cost.
• Project Management Across Deployments
• Track all active and upcoming deployments, along with issue tracking, in a centralized system.
• Clearly define scope, timelines, dependencies, and owners for each project.
• Coincide schedules across multiple clients, sites, and technicians, and proactively identify conflicts, risks, and capacity constraints.
• Client Communication
• Set clear client expectations around installation and service timelines, site readiness requirements, and what will happen during install or service visits.
• Communicate proactively about delays, changes, or issues discovered on-site, along with next steps and resolution plans.
• Confirm completion and readiness with the client before closing out a deployment.

Qualifications

• Strong mechanical aptitude and hands-on experience with physical hardware deployment.
• Experience coordinating field technicians or vendors, ideally across multiple regions.
• Comfortable with project management across multiple overlapping deployments.
• A proactive communicator who follows up without being asked and keeps clients informed.
• Strong organizational skills and the ability to stay on top of details under load.
• Electrical engineering knowledge is a plus, but not required.

Benefits

• Base salary of $60,000 – $65,000.
• Eligible to participate in RAD's comprehensive Group Benefits Plan starting the first day of the month following your hire date, including:
• Medical: Base PPO option 100% employer-paid for the employee, 50% employer-paid for dependents ("buy-up" options also available).
• Life Insurance.
• Short-Term Disability Insurance.
• Long-Term Disability Insurance.
• Employee Assistance Program.
• Eligible for stock and/or option awards based on tenure and performance.