Handover Advisor

Location: Wimbledon • Full-time, Permanent (In person)

Responsibilities

• Keep customers informed of transaction progress, including making appointments and confirmation calls before collection.
• Thoroughly check and prepare vehicles to the required standard before customer collection.
• Verify deal files to ensure all paperwork and monies are correctly completed and received.
• Use online websites to tax the customer’s vehicle (or provide a V62 form and relevant advice) and assist with insurance arrangements.
• Hand over the vehicle to the customer, explaining necessary information to ensure satisfaction and safety.
• Provide the Gard X Kit if included in the customer’s order.
• Complete paperwork for part-exchange vehicles as applicable.
• Build customer relationships to encourage positive Trustpilot reviews and repeat business.
• Complete paperwork tasks efficiently and accurately in a timely manner.

Requirements

• Valid, full UK driving licence (essential). Note: Any role requiring driving company vehicles is subject to a DVLA check; applicants with six or more penalty points or a previous disqualification may not meet insurance requirements.
• Well-presented, confident individual comfortable communicating with a diverse customer base.
• Good oral and written communication skills.
• Exceptional customer service skills and a positive attitude toward customer care.
• Strong organisational skills.
• Honesty and integrity.
• Team player with effective time management and flexibility in working patterns.
• Literate, numerate, and proficient in computer skills.

Benefits

• Company pension
• Employee discount
• On-site parking
• Store discount

Pay

£29,251