Hakka-China Interpreter

About the role

LanguageLine Solutions is seeking a Bilingual Hakka-China-English Phone Interpreter to work from home in the United States. This independent contractor position involves handling on-demand calls and rendering the meaning of conversations between Hakka-China and English speakers across various industries including healthcare, government, insurance, financial services, utilities, travel and hospitality, general business, law enforcement, courts, and 911 emergency services.

Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
• Maintain a professional demeanor throughout all interpreting sessions
• Remain calm during interpreting sessions when primary speakers are incoherent or upset, especially in emergency situations such as 911 calls
• Maintain punctuality and availability during work hours
• Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission
• Understand protocol and terminology for various industries including Medical, Insurance, Finance and Law
• Demonstrate commitment to cultural sensitivity and working in a diverse environment

Requirements

• Fluency in Hakka-China and English with skilled understanding of associated cultural dynamics
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP
• Excellent listening, retention and note-taking skills to maintain high accuracy during interpretation
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times
• Ability to remain on calls involving sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression
• Must be at least 18 years of age
• Legally authorized to work in the United States
• Work authorization that does not now or in the future require sponsorship of a visa (e.g., H1-B, F-1 OPT, TN or any other non-immigrant status)
• High school diploma or equivalent
• Access to a quiet space free from background noise or distraction
• Ability to remain on calls for extended periods without breaks due to call nature, and ability to handle high call volumes

Qualifications

• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred
• Ability to read and write the requested languages - highly preferred
• Ability to adapt to technology enhancements that improve service delivery
• Based on location, post-offer pre-employment background check and/or drug screen may be required

Technical Requirements

• Dedicated personal device for business purposes (Desktop/Laptop with Windows, MacOS, or ChromeOS; Tablets with iPadOS or Android acceptable; Smartphones with iOS or Android acceptable)
• Restricted brands: Kaspersky products, Huawei hardware
• High speed internet connection with download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms
• Quiet space free from background noise or distraction

Physical Requirements

• Ability to operate a keyboard and mouse and remain stationary in front of a computer the majority of the workday
• Ability to operate company-provided software and systems to perform all aspects of the job
• Sufficient manual dexterity to type or write
• Able to lift up to 26 lbs
• May be exposed to moderate noise levels (computer, audio, telephone)

Pay

$2.50 - $2.55 per minute. This is an independent contractor position and therefore not eligible for employee benefits.

Benefits

• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support
• Inclusive and diverse work environment
• Remote work from home position