Haitian Creole Medical Interpreter

About the role

Interpreter services are a critical aspect of effective patient care, patient satisfaction, and directly link to the promise of providing personalized healthcare to improve people’s lives. The department provides interpretation and translation of critical medical information to physicians and health care providers who see patients with Limited English Proficiency by providing highly qualified and well‑trained staff in medical interpretation via three resources: 1) Telephone, 2) Two‑way video services, and 3) On‑site Interpreters. Interpreter services are provided 24/7 to ensure all Limited English Proficient, Deaf and Hard of Hearing patients, their families and surrogate decision‑makers are able to understand their medical conditions and treatment options in their primary language and have interpreter services provided to them during the delivery of all significant healthcare services. This position’s primary role is to respond to the need of our culturally diverse patient population by ensuring that information is accurately communicated between Limited English Proficient patients and healthcare providers or support personnel at The Ohio State University Wexner Medical Center.

Responsibilities

• Respond to the need of our culturally diverse patient population by ensuring that information is accurately communicated between Limited English Proficient patients and healthcare providers or support personnel at OSUWMC.
• Provide language interpretation in coordination with the patient’s plan of care.
• Provide culturally competent care to patients and act as the benchmark for staff on cultural areas of importance when interpreting for patients.
• Provide guidance to other staff interpreters and contracted agency interpreters.
• Explain and/or teach about interpreter services to our health system staff.
• Remind patients of their appointments/procedures.

Requirements

• Pass language assessment screening and demonstrate prior medical interpreter experience.
• Must be a licensed driver with ability to travel to various locations for patient appointments throughout the work day.
• Completion of 40‑hour medical interpreter training program along with passing score on examination post‑offer.
• Successful completion of a language proficiency test covering code of ethics, standard practices, and medical terminology.

Qualifications

• Desire 2‑4 year degree in language interpreting or linguistic degree and/or degree in a clinical field.
• Internship and progress toward national certification exam within a year of employment for medical interpreters are preferred.

Skills

• Customer service.
• Ability to collaborate with a variety of individuals across the organization.
• Maintains confidentiality of records and information.
• Ability to interact and communicate with people (often in stressful situations).
• Ability to work outside of normal working hours as needed.
• Highly refined interpersonal, conflict resolution, problem solving, and listening skills.
• Ability to interpret medical and non‑medical terminology to the target language.