Hair Stylist - Spa (On Call)

About the role

The Hair Stylist is responsible for delivering exceptional guest service while providing professional hair care services in accordance with established spa protocols. This role requires a strong commitment to guest satisfaction, technical excellence, and ongoing education, as well as compliance with sanitation and safety standards.

Responsibilities

• Demonstrate high level of guest service with each guest interaction
• Perform salon treatment services as outlined in spa treatment protocols
• Participate in all salon treatment and service training programs
• Assist guests with at-home care program and products
• Communicate effectively with peers, management, line and front of the house employees
• Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings
• Maintain all sanitation and HACCP documentation in accordance with California & DH&R health codes
• Practice effective listening (seek to understand)
• Performs related duties as required
• Perform duties in a safe manner, routinely observing all safety procedures
• Report accidents and injuries in a timely manner
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee
• Report all unsafe conditions
• Be courteous to all guests and coworkers

Qualifications

• Certificate of completion from a recognized school of cosmetology
• Must be a graduate of a licensed Cosmetology program and hold a valid license from the California State Board of Cosmetology
• Prefer a minimum of 5 years of relevant experience in a luxury customer service environment
• Must possess 3 years experience in cutting, styling, and coloring hair
• A high school diploma is required
• Must meet all city and county licensing requirements
• Must be able to speak, comprehend, read, and write English
• Must have strong customer service skills
• Must have strong communication skills
• Must have ability to implement and uphold service standards
• Must have ability to interact with all associates and resort guests
• Must have ability to work effectively in stressful, high-pressure situations
• Must be able to stand or walk for long periods of time

Pay

Base Pay Start Rate: $16.90