H6690 BANQUETS A/V TECHNICIAN

About the role

Oversees and performs all A/V needs, including but not limited to installing, setting up, connecting, testing, cleaning, maintaining, operating, assessing, monitoring, troubleshooting, and tearing down all audio and video equipment and all applicable peripherals, cabling, and connectors required for events, such as music concerts, sporting events, virtual classrooms, conferences (online and in-person), banquets, entertainment shows, special events, etc.

Responsibilities

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Ability to explain and demonstrate technical skills used to complete tasks to standard.
• Ability to explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Responds to obstacles; finds new ways to reach desired end results.
• Supports achievement of Quality Goal; "Do it right the first time."
• Maintains high level of positive and professional communication with team members, management, and Internal/external guests.
• Checks equipment and room setup against Banquet Event Orders to ensure accuracy and communicate any additions or deletions to Supervisor/Manager.
• Installs and tests operation of all necessary equipment for each event.
• Tapes down and dresses all loose wires and cabling during setup.
• Instructs guests on proper usage and operation of installed A/V equipment.
• Aids guests with troubleshooting any problems they're having with any A/V equipment.
• Breaks down, removes, secures, and cleans/maintains equipment when not in use.
• Maintains a friendly, team-oriented, and positive attitude.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• May be exposed to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• May be subject to high stress environments.

Requirements

• High School Diploma, GED, or equivalent is required.
• Reliable and self-disciplined with strong communication skills.
• Aptitude for electronics.
• Ability to work well in a high pressure environment.
• Possess good time management skills.
• Must have a high level of attention to detail.
• High work ethic with proven effective problem-solving skills.
• Previous experience with Casino/Hotel Resort A/V operations is a plus.
• Mescalero Apache Tribal preference, bicultural experience preferred.
• Meet and maintain MATGC licensure requirements.
• Must have negative drug/alcohol test.

Qualifications

• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

Skills

• Ability to work well independently and in a team environment.
• Strong customer focus with commitment to providing a high level of customer service ensuring satisfactory resolutions.
• Demonstrated ability to work well independently and in a team environment.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

Benefits

N/A

Pay

N/A

Schedule

N/A