A/V Technician

About the role

This is a specialized technical classification responsible for Countywide audiovisual (A/V) systems. Incumbents independently perform installation, operation, and maintenance of A/V equipment and provide live technical support for Board of Supervisors meetings, public hearings, and hybrid meeting environments. This classification differs from the Information Systems Technology Support Technician classifications by its primary emphasis on audiovisual systems, live event support, and control system programming.

Responsibilities

• Installs, configures, and operates microphones, sound systems, cameras, projectors, displays, and lighting equipment
• Sets up and supports A/V systems for meetings, public hearings, webinars, and events
• Operates and supports video conferencing platforms (e.g., Microsoft Teams, Zoom, Webex)
• Provides real-time technical support during live meetings and public events
• Installs, wires, mounts, and commissions A/V equipment including displays, speakers, cameras, and equipment racks
• Configures and programs A/V control systems (e.g., Crestron, Extron, AMX)
• Integrates A/V systems with County network and IT infrastructure
• Diagnostics and resolves issues related to audio, video, lighting, and control systems
• Trains users on operation of A/V and conferencing systems
• Supports A/V systems used for public meetings in compliance with applicable laws (e.g., Brown Act)
• Ensures accessibility and reliability of hybrid meeting technologies
• Performs preventative maintenance, firmware updates, and system testing
• Maintains inventory of A/V equipment and supplies
• Documents system configurations, procedures, and troubleshooting steps
• Coordinates with vendors and contractors for installation and repair services
• Assists with planning and implementation of A/V projects
• Responds to service requests and incidents in accordance with County standards
• Provides high-level support for critical public meetings
• Performs desktop support assistance as needed

Requirements

• Two (2) years of experience in audiovisual systems support, installation, or live event technology
• Valid California Driver’s License
• Travel within and outside of the County as necessary

Qualifications

• Education: Equivalent to an Associate’s degree in Information Technology, Electronics, or a related field
• Knowledge: Knowledge of and practices of audiovisual systems and event technology; A/V equipment including microphones, speakers, displays, projectors, and control systems; A/V standards and signal flow (e.g., HDMI, HDCP, audio/video routing); video conferencing and hybrid meeting platforms; basic networking concepts (TCP/IP, DNS, DHCP); industry-standard A/V systems (e.g., Crestron, Extron, QSC, Poly); customer service practices and technical support processes; applicable laws and regulations governing public meetings
• Ability: Install, configure, and troubleshoot complex A/V systems; provide effective support during live events with minimal disruption; diagnose technical problems and implement timely solutions; communicate effectively with technical and non-technical users; manage multiple priorities and work under pressure; work independently and collaboratively; maintain confidentiality and exercise sound judgment; maintain accurate records and documentation; deliver effective customer service in a public sector environment

Skills

• Knowledge of audiovisual systems and event technology
• Experience with A/V equipment including microphones, speakers, displays, projectors, and control systems
• Experience with video conferencing platforms (e.g., Microsoft Teams, Zoom, Webex)
• Experience with A/V control systems (e.g., Crestron, Extron, AMX)
• Experience with basic networking concepts (TCP/IP, DNS, DHCP)
• Experience with industry-standard A/V systems (e.g., Crestron, Extron, QSC, Poly)
• Customer service practices and technical support processes
• Applicable laws and regulations governing public meetings

Benefits

Pay Day: Employees are paid bi-weekly. Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly. Vacation: Based on continued years of service. Newly hired C/CM employees may be eligible for higher vacation accrual rate for previous public sector experience (verification required). Maximum accruals may apply depending on the bargaining unit. Administrative Leave: Management employees receive 80 hours of administrative leave per calendar year. Forty (40) unused hours can be paid out at the end of the calendar year. Administrative leave is pro-rated. Holidays: 13.5 holidays (including 4 floating) for most employees. Sick Leave: 15 days per year. Maximum accruals apply. Medical Plan: Comprehensive CalPERS medical plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are eligible to participate. Increase County contributions to medical effective January 2024. Employee Only: $750.00, which would include the PEMHCA Minimum Employee Plus One: $1,250.00, which would include the PEMHCA Minimum Family: $1,515.00, which would include the PEMHCA Minimum The County's contribution above shall be prorated for positions that are less than .90 FTE rounding to the nearest one-quarter time. HRA: Employee Only Medical Plan: $1,500 maximum Employee Plus One Medical Plan: $3,000 maximum. Employee Plus Family Medical Plan: $4,000 maximum. Employees who are eligible to receive a "cash in lieu of" enrollment in the County's medical plan shall receive a taxable payment of $150 monthly (pro-rated into biweekly installments of $69.23). Dental Plan: County contributes $30 to Delta Dental plan for full-time employees and their families. Vision Plan: The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to full-time employees only. Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents. Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Voluntary life insurance plans available. Disability Insurance: Confidential and Management groups participate in the State Disability Insurance. Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees. Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply. Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit. All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS. Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances. Flexible Spending Accounts: Health and Dependent Care available, pre-tax deductions.

Disaster Service Workers

All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster.

Supplemental Questions

I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed.
Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Answers such as "see resume" or "see above" will remove you from consideration. Please indicate your highest level of education. Did not complete high school or equivalent High School, GED, or equivalent Some College Associate's Degree Bachelor's Degree Master's Degree or higher
How many years of professional experience do you have installing, supporting, or maintaining audiovisual (A/V) systems? Less than 1 year 1 to less than 2 years 2 to less than 4 years 4 to less than 6 years 6 or more years
Describe your experience installing, configuring, and troubleshooting A/V systems.
Are you able and willing to meet the requirement of providing technical support during evening Board meetings, public hearings, and occasional after-hours events? Yes No
Describe a time when you quickly resolved a technical issue during a live meeting or event.
Which video conferencing platforms have you supported? None Microsoft Teams only Zoom only Microsoft Teams, Zoom, and/or Webex Extensive experience administering multiple conferencing platforms
Do you possess any of the following certifications? None CompTIA A+ CompTIA Network+ CTS (Certified Technology Specialist)