H6540 JR CASINO HOST IMG

About the role

The Jr Casino Host Program is dedicated to developing and retaining the patronage of the Resort’s top 2,000 gaming customers. Each Host is assigned approximately 350 accounts for which they are responsible for maximizing profitability, securing repeat visitation and reducing attrition due to competition or breakdowns in guest satisfaction.

Responsibilities

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Respond to obstacles; find new ways to reach desired end results.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C.
• Makes suggestions to improve performance.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.
• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Improves individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Meets IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.
• Attends all scheduled shifts.
• Works all Marketing Special Events and Concerts.
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Puts success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

Requirements

• High School Diploma or GED required.
• Five years experience as a Casino Host.
• Fluent in both Spanish and English preferred.
• Must be able to obtain and maintain a gaming license.
• Mescalero Apache Tribal preference.
• Bicultural experience preferred.
• Prior experience in a casino players club.
• Perform other duties described in compliance with local laws and gaming regulations.
• Must be able to use a computer and use the following programs: Microsoft Word, Excel and Casino Player Tracking System.
• Excellent phone skills and know how to run a fax and copier machine.
• Outgoing, enjoys working with the public and fellow team members.

Qualifications

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

Skills

• Excellent phone skills.
• Knowledge of Microsoft Word, Excel and Casino Player Tracking System.
• Outgoing personality.
• Ability to work in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.

Benefits

N/A

Pay

N/A

Schedule

N/A