H6330 CRAPS DEALER

Key Responsibilities And Performance/Behaviors

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provides guests with directions or other venue information.
• Acts upon all comments/complaints in a prompt, professional and friendly manner.

Performance

• Meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C.
• Makes suggestions to improve performance.

Behavior

• Mets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats individuality of others; continues to communicate in order to work together.
• Treats others with respect in all situations.

Service

• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Improves individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

Professionalism

• Mets IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.
• Attends to IMGR&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.

Attendance

• Meets IMGR&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.

Essential Duties and Responsibilities

• Provides and ensures excellent customer service is provided in the table games area at all time.
• Deals table games and ensures adherence to all regulatory, departmental, and casino polies and procedures and to the Internal Control Structure (ICS).
• Aids with or completes customer buy-in- transactions.
• Aids with or completes fills and credits on the table games.
• Is alert to all activity at their table at all times.
• Ensures all losing bets are picked up and pays winning bets correctly.
• Edicates players on the proper rules and procedures of the table games.
• Responsible for table game security at all times.
• Maintains a clean and neat chip rack at all times.
• Understands federal currency reporting requirements (Title 31) as it relates to table games player activity.
• Ensures that wagers are placed before cards are dealt, roulette wheel is spun, or dice are tossed.
• Anounces winning number or color to players.
• Understands necessary call-outs and announces them clearly.
• Alerts floor regarding any suspicious activity.

Education and/or Experience Requirements

• Mets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats individuality of others; continues to communicate in order to work together.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High school diploma or general education diploma (GED) and relevant training, or six months to one year related experience in a customer service environment and/ or training; or equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.

Physical Demands

• While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• The team member must occasionally lift and/or move up to 50 pounds.
• The team member must be able to use hand held communications devices.
• The team member must be able to stand for several hours.

Work Environment

• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guest.
• The team member may be subject to high stress environments.