H6330 POKER DEALER

ManagementFull-time

Can explain and demonstrate Hospitality Behaviors and Performance
Understands where to get the information needed to complete tasks to meet standards
Can explain or demonstrate the behavioral values or standards needed to complete tasks to meet standards
Can explain how to request help from others when needed to complete task or goal
Act upon all comments/complaints in a prompt, professional and friendly manner

Maintains a clean and neat chip rack at all times
Keeps supervisors informed about game mistakes, misdeals and alerts floor regarding any suspicious activity
Alerts floor regarding any suspicious activity
Understands federal currency reporting requirements (Title 31) as it relates to table games player activity
Understands necessary call-outs and announces them

Takes quick action to serve others in a way that meets/exceeds their needs
Identifies ways to improve individual or team’s service to guests
Serves guests by identifying and communicating their needs
Serves guests by taking ownership of guest problem(s) until it is resolved
Serves guests by serving outside job responsibilities if needed to help the resort

Provides information others need to succeed, in time for them to use
Shares with next shift the information needed for them to succeed
Listens to others without interruption; acts on their feedback when appropriate
Reports all guest complaints and compliments to Supervisor or Manager
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards

Puts Success of team ahead of personal
Takes action to resolve conflict between team members
Takes ownership of guest problem(s) until it is resolved
Contributes ideas that support progress and success at shift, team and departmental meetings
Helps other departments achieve their goals

Responsible for providing and ensuring excellent customer service is provided in the Poker area at all times
Deals Poker games and ensures adherence to all regulatory, departmental, and casino polies and procedures and to the Internal Control Structure (ICS)
Assists with or completes customer buy-in
Assists with or completes Is alert to all activity at their table at all times
Ensures all losing hands are picked up and pays winning bets
Edits players on the proper rules and procedures of the Poker games
Responsible for table game security at all times
Maintains a clean and neat chip rack at all times
Understands federal currency reporting requirements (Title 31) as it relates to table games player activity
Understands necessary call-outs and announces them
Keeps supervisors informed about game mistakes, misdeals and alerts floor regarding any suspicious activity
May be subject to high stress environments

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm
Approaches all activities with enthusiasm and encourages enthusiasm from others
Chooses a positive approach in all situations
Treats others with respect in all situations
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork
High school diploma or general education diploma (GED) and relevant training, or six months to one year related experience in a customer service environment and/ or training; or equivalent combination of education and experience may be substituted
Mescalero Apache Tribal preference; bicultural experience preferred

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear
The team member must occasionally lift and/or move up to 50 pounds
The team member must be able to use hand held communications devices
The team member must be able to stand for several hours

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