H6195 MAIN BANKER TC

Key Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Provide guests with directions or other venue information.
• Act as a liaison between guests and other departments.
• Support achievement of Quality Goals.
• Protect and preserve property of IMGR&C.
• Make suggestions to improve performance.

Behavior

• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Treat others with respect in all situations.
• Talk positively about guests, other team members and our business in all situations on and off property.

Service

• Serve others.
• Identify and communicate needs of guests and others.
• Take quick action to serve others in a way that meets/exceeds their needs.
• Identify ways to improve individual or team’s service to others.
• Provide service outside job responsibilities if needed to help resort succeed.
• Take ownership of guest problem(s) until it is solved.

Professionalism

• Maintain IMGR&C Appearance standards.
• Support IMGR&C reputation and image in all situations, on and off property.

Attendance

• Meet IMGR&C policy for attendance.
• Inform supervisor of future absence as far in advance as possible.

Essential Duties and Responsibilities

• Responsible for Internal customer transactions (department and other casino. Resort departments).
• Maintain Cage and Main Bank accountability and related documents and safeguards for gaming chips, numerically controlled documentation and supply inventory, reconciliation.
• Verify currency of $20.00 and higher for authenticity.
• Ensure completion of all requires forms.
• Complete necessary paperwork to comply with federal currency transactions reporting requirements (Title 31).
• Calculate and perform daily bank deposits.
• Verify funds transfer from Soft Count.
• Perform daily deposits of monies, and checks to the bank.
• Responsible for maintaining the redemption machines with appropriate fill levels.
• Responsible for building and maintaining cashier banks for distribution upon completion of correct forms.
• Verify all cash turned in by operating departments, including cage cashier banks.
• Adhere to regulatory, departmental and casino policies and procedures, and to the Casino Internal Control Structure (ICS).
• Must be able to obtain and maintain a gaming license.

Supervisory Responsibilities

• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Treat others with respect in all situations.
• Work in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

Education and/or Experience Requirements

• Meet IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• High School Diploma or General Education Degree (GED); or six months experience and/or training.
• Mescalero Apache Tribal preference, bicultural experience preferred.
• Previous employment with IMGR&C will be considered as experience along with satisfactory work history such as job performance, attendance, and responsibility.

Physical Demands

• Frequently stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 50 pounds.
• Stand for several hours.

Work Environment

• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guests.
• May be subject to high stress environments.