H6195 MAIN BANKER IMG

Key Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Take charge to respond to guest or internal customer needs in absence of guidance.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C; keeps areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Makes suggestions to improve performance.

Behavior

• Meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Talks positively about guests, other team members, and our business in all situations on and off property.

Service

• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Improves individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

Professionalism

• Maintains IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMGR&C policy for attendance.

Team Work

• Puts success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Resolves conflict between individuals.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Contributes ideas that support progress and success at shift, team, and departmental meetings.

Essential Duties and Responsibilities

• Handles internal customer transactions (department and other casino. Resort departments).
• Maintains Cage and Main Bank accountability and related documents and safeguards.
• Verifies currency of $20.00 and higher for authenticity.
• Completes necessary paperwork to comply with federal currency transactions reporting requirements (Title 31).
• Calculates and performs daily bank deposits.
• Verifies funds transfer from Soft Count.
• Performs daily deposits of monies, and checks to the bank.
• Maintains redemption machines with appropriate fill levels.
• Maintains cashier banks for distribution upon completion of correct forms.
• Verifies all cash turned in by operating departments, including cage cashier banks.
• Adheres to regulatory, departmental, and casino policies and procedures, and to the Casino Internal Control Structure (ICS).
• Maintains gaming license.

Education and/or Experience Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High School Diploma or General Education Degree (GED); or six months experience and/or training.
• Mescalero Apache Tribal preference, bicultural experience preferred.
• Previous employment with IMGR&C will be considered as experience along with satisfactory work history such as job performance, attendance, and responsibility.

Physical Demands

• Frequently stands, walks, uses hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lifts and/or moves up to 50 pounds.
• Stand for several hours.

Work Environment

• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guests.
• May be subject to high stress environments.