H6040 ZIPLINE ATTENDANT IMG

About the Role

Responsible for operations at the top and bottom of the Zip Rider.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get information needed to complete tasks to standard.
• Explain and demonstrate technical skills used to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete tasks or goals.
• Provide complete knowledge of IMGR&C products and services to guests and colleagues.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional, and friendly manner.
• Greet customers and mount/dismount trolleys to the track cable, securing trolley to the launch block.
• Confirm via radio communication from top/bottom tower that track cables and landing platforms are clear of riders/equipment.
• Fully understand all rescue procedures and contribute to rescue efforts when needed.
• Report any and all incidents to managers as soon as possible.
• Maintain constant communication with top and bottom attendants.
• Monitor brake pad wear on each trolley prior to mounting and dismounting to ensure wear is within acceptable range.
• Monitor the appearance of harnesses and trolleys to ensure they meet daily inspection requirements; red tag and set aside anything out of accordance.
• Assist managers with daily tour inspections.
• Be knowledgeable in all operations and inspections associated with top and bottom stations.
• Serve guests by identifying and communicating their needs, taking quick action to meet or exceed them.
• Provide service outside job responsibilities if needed to help the resort succeed.
• Take ownership of guest problems until they are resolved.
• Support team success by putting team goals ahead of personal success and helping others without being asked.
• Resolve conflicts between individuals and contribute ideas to increase team success and guest satisfaction.
• Report ideas to improve performance, team success, and guest satisfaction to supervisors or managers.
• Do whatever is necessary to help department and resort success.
• Meet IMGR&C appearance standards and professionally support the resort’s reputation on and off property.
• Meet IMGR&C attendance policy and inform supervisors of future absences as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Provide information others need to succeed in a timely manner.
• Share information with the next shift to ensure their success.
• Listen to others without interruption and act on feedback when possible.
• Ask questions to better understand expectations.
• Report all guest complaints, compliments, and situations where resort grounds or equipment do not meet standards to supervisors or managers.

Requirements

• Must be at least 18 years of age.
• Must not be afraid of heights.
• Must complete a minimum of 8 hours of training plus an observation period.
• High school diploma or general education diploma (GED).
• Good oral and written communication skills, as well as quality people skills.
• Able to work all shifts.
• Proven record of dependability and performance.
• Must pass a pre-employment drug screening.
• Must pass a pre-employment criminal background investigation.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Meets IMGR&C Values reflected in the letters A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential duties of this position:

• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, or hear.
• Must be able to use handheld communication devices.
• Must occasionally lift and/or move up to 50 pounds.
• Able to stand for several hours.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position:

• Loud noise level.
• Exposure to a second-hand smoke-filled environment.
• May be exposed to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• May be subject to a high-stress environment.