H6040 VALET ATTENDANT

Summary Of Position

Responsible for greeting guests with an enthusiastic up-beat attitude, opening door to vehicles, completing parking tickets, parking vehicle and retrieving vehicle when guests call, and assisting guests with bell service.

Key Responsibilities And Performance/Behaviors

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Understand behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Respond to obstacles; find new ways to reach desired end results.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C.
• Makes suggestions to improve performance.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.
• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Improves individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Meets IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.
• Attends to IMGR&C policy for attendance.
• Reports future absences to supervisor as far in advance as possible.
• Works all Marketing Special Events and Concerts.
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential Duties and Responsibilities

• Greet guests and ask if they are checking-in or just here for the day/evening.
• Depending on the response, issue a green or white ticket accordingly.
• Complete the valet ticket with: Guest Name, License Plate Number, Make of Vehicle, Color of Vehicle, and indicate any damage on the back of the ticket.
• Walk around vehicle to check for damage and indicate on the back of the ticket with an X-dent and O-scrape.
• Put the date on the back of the ticket as well.
• Take vehicle to the 4th level parking and park vehicle backing into the stall.
• Indicate where you parked the vehicle on the ticket.
• Make sure that lights are all off, windows are all closed, and doors are locked.
• Take valet ticket back to the key room and log the key under the correct log for Guest Checking In (Green Ticket) or Valet Key Log (White Ticket).
• Once logged in, hand key on correct board by the last two numbers.
• When guest wants their vehicle, give them the ticket and retrieve their vehicle.
• Bell request will be made when guest first arrives at the Inn. Assist them with their luggage.
• Other duties as assigned.

Education and/or Experience Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High School Diploma or GED; six months experience in the hospitality industry.
• Must possess a valid New Mexico Driver’s License.

Physical Demands

• Frequently stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 50 pounds.
• Stand for several hours.
• Must be able to use hand held communications devices.

Work Environment

• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guests.
• May be subject to high stress environments.