H6040 LAUNDRY ATTENDANT

Key Responsibilities And Performance/Behaviors

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to find information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Understand and explain behavioral values or standards needed to complete tasks to standard.
• Identify and solve problems when solutions may not be immediately available.
• Request assistance from others when needed to complete tasks or goals.
• Provide guests with directions and venue information.
• Respond promptly and professionally to guest or internal customer comments and complaints.
• Support the achievement of Quality Goals by ensuring tasks are completed correctly the first time.
• Protect and maintain the property of IMGR&C, keeping areas, equipment, and furnishings neat, clean, and in good repair.
• Make suggestions to improve performance.

Performance

• Meet expected end results and standards in Key Responsibilities and listed on technical/operational SOP’s and task lists.
• Respond to obstacles by finding new ways to reach desired end results.
• In absence of guidance, act and take charge to respond to guest or internal customer needs.
• Respond to change by quickly applying talent and skills in a positive way to succeed.

Behavior

• Maintain IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Treat others with respect in all situations.
• Speak positively about guests, other team members, and the business in all situations on and off property.
• Treat guests and team members with respect in all situations.

Service

• Serve others by identifying and communicating their needs.
• Take quick action to serve others in a way that meets or exceeds their needs.
• Identify ways to improve individual or team's service to others.
• Provide service outside job responsibilities if needed to help the resort succeed.
• Take ownership of guest problems until they are solved.
• Take ownership of guest problems until they are solved.

Professionalism

• Maintain IMGR&C appearance standards.
• Support the IMGR&C reputation and image in all situations, on and off property.
• Communicate information others need to succeed in a timely manner.
• Listen to others without interruption and act on their feedback when possible.
• Report all guest complaints and compliments to the supervisor or manager.
• Report all situations to the supervisor or manager where resort grounds or equipment do not meet IMGR&C standards.

Team Work

• Put the success of the team ahead of personal success.
• Help other team members succeed without being asked.
• Resolve conflicts between individuals.
• Help other departments achieve success.
• Report ideas to increase team success and guest satisfaction to the supervisor or manager.
• Contribute ideas that support progress and success at shift, team, and departmental meetings.

Essential Duties and Responsibilities

• Irons sheets and pillow cases.
• Irons table cloths and napkins.
• Irons table skirting.
• Folds sheets and pillow cases.
• Folds table linen and napkins.
• Folds all terry.
• Operates washers, dryers, presser, and towel folder.
• Reports any damaged or stained housekeeping linens or banquet linen.
• Removes trash and maintains a clean and organized work area.
• Performs other duties as assigned.
• Maintains proper deference to Management and Supervisors.
• Adheres to regulatory, departmental, and casino policies and procedures.

Education and/or Experience Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High School Diploma or General Education Degree (GED) or six months to one-year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guests.
• May be subject to high stress environments.