Laundry Attendant

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Respond promptly and acknowledge all guests, regardless of business level or time of day.
• Operate all laundry and dry-cleaning machinery according to hotel standards, including washers, dryers, folders, ironing machines, and dry-cleaning equipment.
• Use equipment only as intended and maintain complete knowledge of correct maintenance and usage.
• Anticipate guest needs and maintain positive guest relations at all times.
• Be familiar with all hotel services, features, and local attractions to respond accurately to guest inquiries.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, organization, and sanitation of assigned work areas.
• Use cleaning chemicals according to OSHA regulations and hotel requirements.
• Adhere to all health department, sanitation, and safety regulations.
• Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
• Monitor chemical and water usage to maximize consumption efficiency.
• Separate soiled bed linens, terry, and food and beverage table linens; bundle and document amounts of each bundle.
• Sort stained or damaged items to determine status for rewash or discard; maintain a continuous inventory of discarded items.
• Remove debris from floors after each sorting.
• Weigh each bundle of soiled linen and load laundry machines with designated weights.
• Operate laundry machines, adding designated chemicals in specified amounts, times, and temperatures.
• Inspect cleanliness of washed articles and place them in clean carts.
• Transport washed linen to dryers and set dryers to designated times and temperatures.
• Remove articles from dryers when the cycle is complete and place them in clean linen carts.
• Operate folding and ironing machines, checking cleanliness and condition of articles; separate damaged or stained items.
• Fold clean articles and stack them by type and size for distribution.
• Issue clean table linens and service towels/rags to Food and Beverage personnel.
• Document and process guest requests for laundry, dry cleaning, and pressing of garments, hotel uniforms, and designated management garments.
• Operate dry-cleaning equipment using specified chemicals and process garments according to labels.
• Separate stained or damaged hotel uniforms to determine repair, re-cleaning, or discard status; maintain inventory of discarded uniforms.
• Maintain accurate poundage records of dry cleaning and laundry.
• Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards, and problems to supervisor.
• Remove lint and debris from dryer filters and change filters as needed.
• Transport trash containers to dumpster, empty, and clean them accordingly.
• Adhere to recycling procedures.
• Break down and clean work areas and equipment using designated chemicals and supplies.
• Restock chemicals for the next shift as assigned.

Qualifications

• Fluency in English (verbal and written).
• Ability to count and perform job functions with attention to detail, speed, and accuracy.
• Ability to prioritize, organize, and follow directions thoroughly.
• Clear thinking and problem-solving skills, remaining calm under pressure.
• Understanding of guest service needs.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.

Experience, Education, & Licensure

1 year of experience preferred.

Pay

Base pay start rate: $22.28 per hour.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• 401(k) plan with company match.