Laundry Attendant

About the Role

Responsible for cleaning, folding, pressing, and sorting hotel linen to the quality and safety standards set by Spokane Tribe Resort & Casino. Work collaboratively with other hotel departments to ensure seamless guest service and quality performance of team members.

Responsibilities

• Wash, dry, fold, and store linens, including sheets, pillowcases, bedspreads, draperies, towels, mats, shower curtains, and blankets following company policies and procedures.
• Keep count of everything laundered each day and note this on the housekeeper sheet (when requested).
• Check linens daily for wear or stains that may make them unsuitable for use; keep count of rejected linens.
• Responsible for the day-to-day care of laundry equipment; advise Hotel Facilities/Housekeeping Manager promptly concerning maintenance and repairs.
• Assist Hotel Housekeeping as assigned, including loading and unloading washers and dryers.
• Separate terry from linen and wash separately.
• Ensure that all linen and terry is free of stains and tears prior to washing.
• Clean dryer lint screens daily and as needed; clean exterior of machines daily.
• Sweep and mop the laundry floor daily; clean the entire laundry area once per week.
• Maintain laundry carts and racks by cleaning bi-monthly.
• Provide the highest quality of service to guests at all times.
• Maintain current health and safety policies and procedures, ensuring compliance with federal, state, local, and enterprise regulations.
• Maintain proper usage of chemicals and cleaning supplies, including proper labeling of hazardous supplies.
• Maintain work area in a good and safe state of repair; keep areas clean, safe, and well-stocked.
• Perform all other duties as assigned.

Requirements

• Consistent and regular attendance is an essential function of this job.
• Able and willing to work any shifts, including weekends, holidays, and overtime.
• High school diploma or GED.
• Strong guest service and problem-solving skills.
• Able to multitask in a fast-paced environment.
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels.
• Six months of related experience and/or training preferred; related, relevant, or direct experience may substitute for minimum educational/experience requirements.
• Ability to communicate clearly and effectively in English, both spoken and written.
• Obtain and maintain any certification or license required by law or policy.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members of different backgrounds and experience levels.
• Valid Washington State Driver’s License may be required to use company vehicles and must be insurable through STRC’s insurance provider.
• Ability to secure and maintain a state or tribal gaming license.

General Conditions

• Communicate effectively with all levels of team members, guests, and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Execute effectively all instructions given in written, verbal, or graphic form.
• Identify problems and propose and execute solutions.
• Work periodically under conditions of extreme urgency (creating higher levels of job stress).
• Excellent attention to detail.