H5020 GENERAL STORE STOCKER/SUPERVISOR

Key Responsibilities

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C, keeping areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Makes suggestions to improve performance.

Performance/Behaviors

• Meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Speaks positively about guests, other team members, and our business in all situations on and off property.
• Treats other with respect in all situations.

Essential Duties and Responsibilities

• Stock all merchandise on designated truck days, ensuring shelves are filled, organized, and rotated according to store standards.
• Aid the store managers and general manager with daily operational tasks and leadership support.
• Place truck and product orders accurately and in a timely manner to maintain proper inventory levels.
• Complete shelf resets, including reorganizing sections, updating layouts, and ensuring planogram compliance.
• Enter new items into the POS system, ensuring accurate descriptions, pricing, and department assignments.
• Print and place price tags for shelves, endcaps, and promotional displays.
• Perform POS overrides when authorized, ensuring accuracy and adherence to store policies.
• Ensure inventory is stored safely and efficiently.
• Provide guidance to stockers and assist with training new team members.
• Support customer service needs by assisting customers, answering questions, and resolving concerns when needed.
• Other duties as assigned.

Supervisory Responsibilities

• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C, keeping areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Makes suggestions to improve performance.

Education and/or Experience Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• 2-3 years of experience in a grocery store or general retail environment, with a strong understanding of stocking, inventory flow, and store operations.
• At least 1 year of supervisory or management experience, demonstrating the ability to guide, train, and support team members effectively.
• Proficiency with POS systems (Point of Sale), including item setup, pricing adjustments, and override procedures.
• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Ability to lift, carry, and move merchandise.

Physical Demands

• Frequently stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 50 pounds.
• Stand for several hours.

Work Environment

• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guests.
• May be subject to high stress environments.