H2O Pre-Tenancy/Tenancy Sustaining Resource Specialist

About the role

The H2O PTTS Resource Specialist plays a vital role within Primavera’s H2O Housing Pre-Tenancy/Tenancy Sustaining Services program, providing supportive services for housing searches, lease agreements, system navigation, and tenant education to support long-term stability. This position is responsible for ongoing needs assessments, personal treatment plans, implementation, support, information, referrals, and advocacy for individuals experiencing homelessness or at risk of homelessness.

Program Description and Job Summary

This position requires adaptability to varying routes and schedules, as well as partnering with staff and community partners to provide supportive services to referred participants to increase their self-reliance. The successful candidate will be motivated by a strong desire to help others succeed, a drive for accomplishment and the attainment of goals, a sense of urgency, a team (versus individual) orientation, and a high level of structure and detail-orientation, practicing trauma-informed care and client-focused strategies.

Duties and Responsibilities

• Follow the H2O Housing Pre-Tenancy and Tenancy Sustaining services workflow and checklist.
• Adhere to the policies and procedures for the H2O Housing Pre-Tenancy/Tenancy Sustaining Services program and the organization.
• Locate and engage referred participants.
• Maintain a caseload of no more than 15 participants at a given time.
• Meet with participants in shelters, in the community, and in their homes.
• Be knowledgeable of community resources and refer participants as needed.
• Work collaboratively with other community support providers, outreach teams, Health Care Providers, Housing Authorities (Housing Specialists), landlords, social workers, and leasing team.
• Attend and provide support to participants during voucher briefings and attend match meetings.
• Aid in the search for housing, complete housing applications, request reasonable accommodations if needed, ensure the living environment is safe and ready for move-in, and assist with the annual housing recertification, inspections, or other housing processes.
• Conduct home visits with the approval of the participant to ensure living settings are safe and appropriate.
• Aid participants in developing a housing care plan and support for the follow-through and achievement of the goals defined in the plan.
• Aid participants in obtaining required documents to secure housing (e.g., Social Security Card, birth certificate, income verification, prior rental history).
• Aid participants in accessing legal services to remove barriers to housing (i.e., expungement of criminal records).
• Aid participants in finding solutions to pay fees and expenses related to leasing or move-in.
• Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing.
• Utilize skills regarding crisis prevention and intervention.
• Provide early identification and intervention for behaviors that may jeopardize housing.
• Coach participants on developing and maintaining key relationships with landlords/property managers.
• Assist participants in the program with accessing mainstream benefits.
• Assist participants with transportation needs as appropriate to reduce barriers to housing stability.
• Attend supportive services events as scheduled.
• Attend trainings that increase knowledge and maintain high fidelity to the model.
• Coordinate, facilitate, and/or attend meetings relevant to the program.
• Daily documentation in Unite Us and HMIS databases.
• Document and report any emergencies or events to leadership immediately, not to exceed 24 hrs.
• Ensure compliance with safety and health regulations, and all other relevant policies and procedures.
• Attend meetings with collaborating agencies as scheduled.
• Attend agency meetings as required, such as All Staff meetings.
• Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership.

Knowledge, Skills, and Abilities

• Extensive knowledge of services for homeless individuals and families.
• Familiarity with the Tucson community, including mainstream social services, employment, and housing options.
• Altruistic drive to help others succeed, balanced with focused drive for accomplishment of goals.
• Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, and volunteers.
• Ability to communicate proficiently and accurately verbally and in writing.
• Strong presentation skills and comfort presenting information to groups in person.
• Ability to perform successfully with minimal supervision.
• Excellent organizational and time management skills.
• Problem-solving skills to address unexpected situations efficiently.
• Capacity to maintain a calm and professional demeanor, especially in challenging situations.

Minimum Qualifications

• Must have held a valid driver's license for the last 5 Years.
• Must possess valid proof of insurance and be an insurable driver through Primavera.
• Bachelor’s degree in social service or related field, or at least four years of relevant experience and education may be considered in lieu of degree.
• Minimum of two-year case management experience working with the unhoused population, low-income families, and or individuals experiencing chronic health, mental health, and substance use disorders.
• Demonstrated proficiency with basic computer systems and software, including Microsoft Office products, including Outlook, Word, and Excel, and web-based data systems.
• Demonstrated history of excellence in verbal, written, group presentation, and time management skills.
• First Aid/CPR certification or ability to obtain.
• Must possess a current fingerprint clearance card at the time of interview.
• Must be able to satisfactorily complete the background check process.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish).
• Four years of professional experience working for a non-profit organization or a program working with the unhoused population, low-income families, and or individuals experiencing chronic health, mental health, and substance use disorders.
• At least two years of experience working with persons with Serious Mental Illness (SMI).