H2B - Guest Room Attendant

The Omni Homestead Resort & Spa, a historic four‑season resort in Virginia, offers superb dining, championship golf, a spa, winter sports, and a variety of activities for families and corporate groups. Associates enjoy a dynamic work environment, comprehensive training, and a culture of respect, gratitude, and empowerment.

Overview

The Guest Room Attendant is responsible for maintaining a high standard of cleanliness in each guest room, refreshing rooms for continuing guests and preparing vacated rooms for new arrivals.

Responsibilities

• Thoroughly clean guest rooms, including making beds, cleaning bathrooms, vacuuming, and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace used items within guest rooms.
• Communicate the clean status of each room upon completion.
• Remove room service trays and tables from guest rooms.
• Stock the supply cart and keep it neat and well organized at all times.
• Check all equipment before and after use to ensure proper working order.
• Maintain a professional, neat, and organized appearance according to Omni standards.
• Respond swiftly and effectively to any emergency or safety situations.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• Strong attention to detail.
• Excellent customer service and verbal communication skills.
• Professional business appearance, attitude, and performance.
• Prior housekeeping or relevant environmental services experience.
• Ability to stand or walk for extended periods; frequent bending, reaching overhead, and squatting.
• Willingness to work flexible hours, including nights, weekends, and holidays, during busy times and high‑profile events.
• Ability to thrive in a fast‑paced environment and handle multiple priorities.
• Capability to manage stressful and busy hotel operations while maintaining a positive, professional demeanor.
• Reliability in reporting to work on time and as scheduled.
• High standards of personal hygiene and appearance.
• Effective verbal and written communication in English with guests, management, and co‑workers.
• Basic computer literacy, including payroll systems.