H2B | Housekeeping Room Attendant

Omni Nashville Hotel is a luxury hotel designed as an authentic expression of Nashville’s vibrant music culture, integrated with an expansion of the Country Music Hall of Fame and Museum. Located across from the Music City Center, the hotel offers a dynamic work environment with comprehensive training, mentoring, and a culture of respect and empowerment.

About the role

As a Guest Room Attendant in the Housekeeping department, you will service and clean guest rooms to Omni’s 4-Diamond standards. The role requires attention to detail, professionalism, and the ability to work a variety of shifts, including weekends and holidays.

Responsibilities

• Respond to all guest requests appropriately.
• Complete full service for 16–18 assigned rooms per day within allotted time.
• Maintain a neat and organized supply cart at all times, keeping it in the guest room with the door shut while servicing.
• Place a Room Attendant sign on the outside of the guest door and use a door stopper when the door is open.
• Check all equipment before and after use to ensure it is in good working order.
• Remove room service tables and trays from guest rooms.
• Follow Lost and Found procedures to ensure safe return of guest belongings.
• Notify the Housekeeping Coordinator when dirty linen pickup is needed.
• Log all guest rooms into the phone before and after cleaning.
• Maintain guest hallways neat and free of linen at all times.
• Prioritize VIP rooms and clean them first.
• Knowledge of hotel facilities and events.
• Ensure the safety and security of the hotel, guests, and associates.

Requirements

• Able to maintain a 4-Diamond level of service.
• Able to work with Management on special projects.
• Attention to detail and professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.

Environment & Physical Demands

• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for extended periods or an entire work shift.
• Requires repetitive motion of arms, hands, and back.

Tools & Equipment

• Phone, push-to-talk radio, cart, vacuum, mop and broom, duster, and chemicals.