Guest Room Attendant-2

About the role

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. The Guest Room Attendant ensures overall room cleanliness and replenishes mini bar amenities to deliver exceptional service consistent with Autograph Collection standards under Mainsail Lodging and Development.

Requirements

• High school diploma or equivalent
• Previous hospitality experience
• Prior experience in a cleaning position
• Excellent verbal and written communication skills
• Strong customer service skills
• Ability to use technology (computers, tablets, iPads)
• Organizational skills
• Proven experience working quickly and efficiently
• Ability to take initiative and handle assignments with limited supervision
• A sense of ownership in everything you do

Responsibilities

• Clean and sanitize assigned hotel rooms, including dusting, vacuuming, changing bed linens, cleaning windows, mirrors, bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements
• Replenish amenities within guest rooms, including toiletries and minibar
• Report any technology, maintenance, or room ware issues to Housekeeping Manager
• Interact with hotel guests professionally; assist as needed and share hotel knowledge
• Assist guests with special requests, including amenities or room ware needs
• Maintain cleanliness and organization of the housekeeping office and storage area
• Ensure carts are cleaned and restocked daily
• Perform turndown service as requested by guests
• Report any suspicious activity, unusual items, or irregular behavior
• Review daily board and refresh stay-over rooms
• Perform other necessary duties as reasonably assigned

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift and pull up to 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress toward deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, resort, and community
• Maintain the highest degree of confidentiality
• Work effectively in stressful, high-pressure situations
• Anticipate, prevent, identify, and solve problems as necessary