H2020 SLOT SUPERVISOR IMG

About the role

The Slot Supervisor is responsible for overseeing the day-to-day operations of the slot machine floor, ensuring smooth and courteous service to customers and managing the performance of Slot Floor Attendants.

Responsibilities

• Explain and demonstrate hospitality behaviors and performance standards.
• Understand where to find information needed to complete tasks to standard.
• Provide guests with directions or venue information.
• Act upon all comments/complaints in a prompt, professional, and friendly manner.
• Respond to obstacles and find new ways to reach desired end results.
• Supports achievement of Quality Goals by acting to protect and preserve property of IMGR&C.
• Ensures all areas, equipment, and furnishings are kept neat, clean, and in good repair.
• Make suggestions to improve performance.
• Serve others by identifying and communicating their needs, taking quick action to serve them, and providing service outside job responsibilities if needed.
• Report all guest complaints and compliments to Supervisor or Manager.
• Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Perform, supervise, or verify slot machine transactions when necessary.
• Report technical problems to Slot Technicians.

Requirements

• High school diploma or GED or six months to one year related experience and/or training.
• Strong organizational skills and excellent oral/written communication skills.
• Excellent computer skills working with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to use hand-held communications devices.
• Ability to lift and/or move up to 50 pounds.
• Ability to stand for several hours.

Qualifications

• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• Mescalaro Apache Tribal preference; bicultural experience preferred.

Skills

• Technical skills used to complete tasks to standard.
• Behavioral values or standards needed to complete tasks to standard.
• Knowledge of IMGR&C products and services.
• Ability to obtain and maintain a gaming license.

Benefits

N/A

Pay

N/A

Schedule

N/A