H&M Sales Advisor - Tanger Hilton Head

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming, guiding, and assisting customers throughout their in-store and OMNI experience.
• Engage with customers to offer personalized service, share fashion trends, and promote products.
• Actively sell products and promote the Customer Loyalty App (Hello Member) and sustainability initiatives.
• Maintain a positive representation of the H&M brand during all customer interactions.
• Support commercial and operational actions to meet sales targets alongside the store management team.
• Stay updated on fashion trends, styles, brands, competitors, and influencers to share relevant information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues.
• Follow all store procedures, routines, and legal requirements.
• Give and receive feedback to support team development.
• Participate in onboarding, training, and courses relevant to your role and future growth.
• Complete the full garment cycle, including unpacking, refilling, steaming, and ensuring proper garment care.
• Operate fitting rooms and checkout areas according to best practices.
• Maintain a clean and organized sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays aligned with visual and commercial guidelines.
• Ensure stock levels are maintained through replenishment routines.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal guidelines applicable to the role.

Qualifications

• Passion for fashion and in-store customer experiences.
• Strong communication skills, creativity, and curiosity.
• Motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a fast-paced, team-oriented setting.
• Customer service experience in fashion, retail, or related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-matched retirement plan, and paid leave programs.
• Paid time off, including a community day for local volunteer work.
• Access to Colleague Resource Groups (CRGs) for networking and community-building.
• Global career development opportunities.

Pay

Sales Advisors are paid an hourly rate of $14.00.

This job posting highlights key responsibilities and requirements but is not all-inclusive. Additional duties may be assigned at the company’s discretion.