H&M Sales Advisor- Tanger Outlets

Hourly, non-exempt role.

About the Role

As a Sales Advisor, you'll provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance. You'll use your fashion and product knowledge to provide customers with relevant information for the best experience. You'll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating closely with your store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcome and guide customers through the store and OMNI experience, supporting them with direct service.
• Engage and converse with customers to provide excellent service.
• Guide customers through fashion trends, stories, and products in all areas of the store.
• Effectively promote and sell products to customers.
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Maintain up-to-date knowledge of the fashion scene, trends, styles, brands, products, competitors, and influencers.
• Share product and fashion knowledge with customers.
• Retain and share service, fashion, and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Participate in relevant onboarding, introduction processes, and training courses for your role and future development.
• Complete the full garment cycle from unpacking and refill to steaming, ensuring good garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation, execution, and maintain attractive merchandise displays according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Maintain and follow best practices for in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Support with opening and closing of the store.
• Follow all health and safety guidelines and legal requirements applicable to the role.

Qualifications

• Passion for fashion and in-store experiences.
• Motivated by providing customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or other service-related industries.

Benefits

• Staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, company-matched retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Global talent community with extensive development opportunities.

Pay

Sales Associates pay rate: $14.50 per hour.