H&M Sales Advisor - Northshore Mall

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming, guiding, and assisting customers throughout their in-store and OMNI experience.
• Engage with customers to offer personalized service, share fashion trends, and promote products.
• Actively sell products and promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent H&M positively during all customer interactions.
• Support commercial or operational actions to meet sales targets as part of the store management team.
• Maintain up-to-date knowledge of fashion trends, products, competitors, and influencers to share relevant information with customers.
• Share service, fashion, and store operations knowledge with colleagues and follow all procedures and legal requirements.
• Give and receive feedback to support team development and participate in onboarding, training, and courses.
• Complete the full garment cycle, including unpacking, refilling, steaming, and ensuring proper garment care.
• Operate fitting rooms and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Ensure good stock levels through replenishment routines on the sales floor.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal requirements applicable to the role.

Requirements

• Passion for fashion and a strong interest in H&M’s in-store offerings.
• Motivation to deliver an excellent customer experience.
• Communicative, creative, curious, and action-oriented with a flexible and decisive approach.
• Enjoyment of collaborative and dynamic work environments.
• Sales experience in a fast-paced, team-oriented setting.
• Experience in customer service within fashion, retail, or other service-related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-matched retirement plan, paid leave, and paid time off (including a community service day).
• Access to Colleague Resource Groups (CRGs) for networking and community-building.
• Global career development opportunities and training programs.
• Local market-specific perks and benefits, varying by employment type and country.

Pay

Sales Advisors are paid an hourly rate of $16.50.

About the Company

H&M is a fashion brand offering the latest styles, designer collaborations, and affordable wardrobe essentials. Our business idea is to provide fashion and quality at the best price in a sustainable way.