H&M Sales Advisor - North Star Mall

About the Role

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products and providing support and guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of the store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcome and guide customers through the store and OMNI experience where available, supporting them with direct assistance.
• Engage in conversations with customers to deliver outstanding service.
• Guide customers through fashion trends, stories, and products in all areas of the store.
• Effectively promote and sell H&M products.
• Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Stay up‑to‑date with the fashion scene, trends, styles, brands, competitors, and relevant influencers; use this knowledge to inform customers.
• Retain and share service, fashion, and store‑operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all store areas.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Participate in onboarding, training, and development courses relevant to the role and future growth.
• Complete the full garment cycle from unpacking and refill to steaming, ensuring proper garment care.
• Operate fitting‑room and checkout areas according to best‑practice processes.
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels with replenishment routines on the sales floor.
• Uphold best practices for in‑store OMNI services and tech tools (In‑store Care App, Click & Collect, Smart Store, etc.).
• Assist with opening and closing of the store.
• Follow all health‑and‑safety guidelines and applicable legal requirements.

Qualifications

• Passionate about fashion and creating in‑store experiences.
• Motivated by delivering great customer experiences.
• Communicative, creative, curious, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic, collaborative setting that can be applied to this role.
• Experience in customer service within fashion, retail, or other service‑related industries.

Benefits

• Staff discount card usable on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound) in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive health insurance, wellness, and family‑support programs.
• Company‑matched retirement plan.
• Paid leave programs, including a community day for local service.
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Opportunities for global career growth within a values‑driven organization.
• Inclusive workplace encouraging authentic self‑expression.

Pay

Sales Associates Pay Rate: $11.75 per hour (Hourly, Non‑Exempt). Compensation may vary based on candidate qualifications and may be adjusted in the future.