H&M Sales Advisor

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service: welcome and guide customers through the store and OMNI experience, offering direct support.
• Engage with customers to deliver outstanding service and promote fashion trends, stories, and products.
• Actively sell products and promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent H&M positively during all customer interactions.
• Support commercial or operational actions to meet sales targets with the store management team.
• Maintain up-to-date knowledge of fashion trends, products, competitors, and influencers to share relevant information with customers.
• Share service, fashion, and store operations knowledge with colleagues and follow all procedures and legal requirements.
• Give and receive feedback to support team development.
• Participate in onboarding, training, and courses relevant to your role and future development.
• Complete the full garment cycle: unpacking, refilling, steaming, and ensuring proper garment care.
• Operate fitting room and checkout areas according to best practices.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Ensure good stock levels through replenishment routines on the sales floor.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal requirements applicable to the role.

Qualifications

• Passion for fashion and in-store customer experiences.
• Motivated by delivering excellent customer service.
• Communicative, creative, curious, flexible, decisive, and action-oriented.
• Enjoys working in a collaborative and dynamic environment.
• Sales experience in a dynamic, team-based setting.
• Customer service experience in fashion, retail, or other service-related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-matched retirement plan, and paid leave programs.
• Paid time off, including a community day to serve your local community.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career growth opportunities and development programs.

Pay

Sales Advisors are paid an hourly rate of $14.00.

Schedule

This is an hourly, non-exempt position.