H&M Sales Advisor

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming, guiding, and assisting customers throughout their in-store and OMNI experience.
• Engage with customers to promote and sell products, share fashion trends, and provide relevant product information.
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during all customer interactions.
• Support commercial and operational actions to meet sales targets alongside the store management team.
• Maintain up-to-date knowledge of fashion trends, products, competitors, and influencers to share with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues.
• Follow all store procedures, routines, and legal requirements.
• Give and receive feedback with colleagues to foster learning and development.
• Participate in onboarding, training, and courses relevant to your role and future development.
• Complete the full garment cycle, including unpacking, refilling, steaming, and ensuring proper garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Ensure good stock levels through replenishment routines on the sales floor.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal guidelines applicable to the role.

Qualifications

• Passion for fashion and in-store customer experiences.
• Motivated by delivering excellent customer service.
• Communicative, creative, curious, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic, team-based setting.
• Experience in customer service within fashion, retail, or other service-related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-matched retirement plan, paid leave programs, and paid time off (including a community service day).
• Access to Colleague Resource Groups (CRGs) for networking and community-building.
• Global career development opportunities.
• Local market-specific perks and benefits (varies by country and employment type).

Pay

Sales Advisors are paid an hourly rate of $15.00 per hour.

H&M assesses compensation in good faith and may adjust pay based on candidate qualifications. This range may be modified in the future.

H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, contact hm.ethicspoint.com and use "Ask a Question."