H&M Sales Advisor

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming and guiding customers through the store and OMNI experience.
• Engage with customers to offer support, share fashion trends, and promote products.
• Actively sell products and promote the Customer Loyalty App (Hello Member) and sustainability initiatives.
• Represent the H&M brand positively during all customer interactions.
• Support commercial or operational actions to meet sales targets.
• Maintain up-to-date knowledge of fashion trends, products, competitors, and influencers.
• Share service, fashion, and store operations knowledge with colleagues.
• Follow all procedures, routines, and legal requirements in store operations.
• Give and receive feedback to support team development.
• Participate in onboarding, training, and courses relevant to your role.
• Complete the full garment cycle, including unpacking, refilling, and steaming.
• Operate fitting rooms and checkout areas according to best practices.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays.
• Ensure good stock levels through replenishment routines.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect).
• Assist with store opening and closing procedures.
• Adhere to all health and safety guidelines and legal requirements.

Requirements

• Passion for fashion and in-store customer experiences.
• Communicative, creative, curious, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic, team-based setting.
• Customer service experience in fashion, retail, or related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, and a company-matched retirement plan.
• Paid leave programs and paid time off, including a community day for local service.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career growth opportunities and development programs.

Pay

Sales Advisors are paid an hourly rate of $13.25.

This job posting highlights key responsibilities and requirements but may include additional duties as assigned.