GVH Rehab Front Desk Operations Supervisor

Requirements

• Education: High School Diploma required. Bachelor's Degree in Business Administration preferred.
• Experience: 3-5 years of experience in a medical office setting and at least 1 year of practice supervision and personnel management in a similar medical clinic environment.
• Proficiency in electronic health record management systems.
• Experience in medical billing, benefit verification, and authorization.
• Exceptional organizational and time management skills.
• In-depth knowledge of applicable healthcare regulations.
• Excellent leadership, interpersonal, and communication skills.
• Clerical skills of typing, filing, phone reception, and scheduling.
• Management skills of organization, interpersonal communication skills, mediation and negotiation, and independent decision-making.
• Active knowledge of and participation in community.

Responsibilities

• Develops and implements front office team goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
• Directs and evaluates front desk team operations, including information technologies, complaint management, and answering billing questions, to achieve performance and quality control objectives.
• Plans and monitors staffing activities, this includes hiring, orienting, evaluating, and helping with the team's professional growth and development.
• Covers and coordinates and directs internal/external audits.
• Leads and manages the activities of the front desk operations at GVH to include planning, supervising, organizing, controlling and evaluating front office staff.
• Schedules and oversees front office staff.
• Updates office procedures: keeps office procedures fresh and efficient, seeks staff input regarding decisions that impact their work, and works with rehab director to implement improvements as necessary.
• Takes accountability for internal and external customer service and service excellence, including troubleshooting when there is a complaint and proactively seeking process improvement.

Pay & Schedule

Compensation: $23.06 - $34.58/hr, depending on experience. Occasionally (1-33%) Standing, change position, reaching, reach across midline, handling, pinching, crouching/squatting, stooping, stairs, lifting (0-20 lbs), carrying (0-20 lbs). Frequently (34-66%) Walking, sitting. Continuously (37-100%) Must be able to see with corrective eyewear, must be able to hear clearly with assistance.

Your total compensation goes beyond the number on your paycheck. Gunnison Valley Health provides generous leave, health plans and retirement contributions that add to your bottom line. There is no deadline to apply for this position; we are accepting applications on an ongoing basis until a finalist is selected.