Gulf Port, MS Account Manager

About the role

Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner. Meets regularly with client representatives for status updates; addresses any actual or potential problems; supports security planning, assessments and surveys; ensures compliance to post orders and all client policies and procedures.

Oversees, coordinates and manages personnel assigned to the site; participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.

Responsibilities

• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; supports security planning, assessments and surveys; ensures compliance to post orders and all client policies and procedures.
• Oversees, coordinates and manages personnel assigned to the site; participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.

Requirements

• Must be familiar with, and capable of effectively operating and navigating a desktop computer using Microsoft Windows.
• Must be proficient in Microsoft 365 applications.
• Experience operating access control systems and CCTV a plus.

Qualifications

• Must be at least 18 years of age.
• Must have a reliable means of communication.
• Must have a reliable means of transportation.
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

Skills

• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Staff supervision, including assigning work and providing training and discipline.
• Positive direction and motivation of performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Knowledge of business operations management and human resources administration.
• Use of personal computer and spreadsheet software.
• Ability to synthesize business/financial data and develop recommendations.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.