Guild - Human Resources Information Systems (HRIS) Specialist (SY26-27)

Job Summary

The hours for this position are 9-5pm, and it works 8 hours per day. This position does not participate in the summer Friday and between Christmas and New Year early release days.

Essential Job Duties/Functions

• Review, analyze and enter requests for salary lane changes, step increases, career awards, terminations, reconciliations for accrued time, all 'Employee Information Services' related functions that require direct entry into PeopleSoft.
• Review, analyze and enter request for internal and external service step adjustments
• Review, analyze and enter requests for tuition reimbursement
• Provide support with position management adjustments
• Benefits Service Date, BPS History and Seniority Updates
• Employee class updates
• Provides customer satisfaction through effective and timely resolution of inquiries.
• Ensures requests designated as high priority receive an immediate response or are routed to the supervisor.
• Informs callers about Human Resources policies and procedures with assistance from supervisor as appropriate.
• Researches questions or concerns and escalates issues to appropriate personnel for resolution when appropriate.
• Makes each interaction a teaching opportunity by promoting future use of online services.
• With supervisory approval, develops instructional documentation such as, but not limited to FAQs and other knowledge management materials.
• May work with the DoIT/OiiT team to update content on the Hub Help Center site, citywide kiosks, training information, etc.
• Fulfills request for personnel file copies
• Aids with request for files for compliance audits
• Assists with special projects as assigned.

Minimum Requirements

• Three (3) years of full-time, or equivalent part-time, clerical or administrative work in which the major duties included customer service and/or computer experience in an office environment.
• Knowledge of administrative and clerical practices and procedures for evaluation.
• Knowledge of computer software programs such as Microsoft Office and Google Suite to create and edit documents.
• Working knowledge of City of Boston’s Human Resources policies, practices and procedures preferred.
• Ability to plan, organize and process a high volume of work in a timely manner.
• Ability to effectively communicate orally and in writing, and to prepare reports and correspondence as required.
• Candidate must have current authorization to work in the United States.