Guidewire Digital Portals Business Analyst

About the role

The Business Analyst II at Frontline Insurance plays a pivotal role in ensuring high-quality service and proactive solutions for customers. This role involves working closely with business stakeholders to understand and document system change requests, analyzing and documenting API integrations, and collaborating with solution architects and developers to design system changes.

Responsibilities

• Work closely with business stakeholders to understand and document system change requests for Guidewire Digital Portals and custom mobile application.
• Analyze and document API integrations with internal and external applications, ensuring dependencies and interactions are properly defined.
• Collaborate with solution architects and developers to design system changes that align with business needs and technical capabilities.
• Assess how business process changes impact technical requirements and system functionality across the organization.
• Create Software Requirements Specifications (SRS), API documentation, user stories, use cases, wireframes, system flow diagrams, and technical requirements for development teams.
• Serve as a bridge between business teams and developers, ensuring clear communication and alignment on functional and technical requirements.
• Work with Operations teams to triage and analyze production issues before escalating to development teams.
• Support UAT (User Acceptance Testing) efforts by validating test cases and ensuring business needs are met before release.
• Partner with the QA team to define test scenarios, edge cases, and regression testing strategies.

Requirements

• Strong understanding of Portals, web-based applications, mobile application functionality, and their integrations with back-end systems.
• Solid knowledge of API integrations, including RESTful APIs, SOAP, and authentication methods (OAuth, JWT, etc.).
• Proficiency in writing technical requirements, API documentation, and use cases.
• Experience with browser developer tools to inspect and troubleshoot portal-based applications.
• Skilled in working within Agile environments (Scrum or Kanban), writing user stories, and collaborating with cross-functional teams.
• Experience using JIRA, Rally, or similar defect-ticketing and backlog management tools.
• Strong problem-solving skills and the ability to negotiate and prioritize conflicting software requirements.
• Familiarity with HTML, XML, JSON, and UX design principles.

Qualifications

• Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business, or a related field.
• 4+ years of experience as a Business Analyst or similar role in an IT environment.
• Experience working with insurance, financial services, or other regulated industries is highly preferred.
• Strong written and verbal communication skills, with the ability to effectively engage with both technical teams and business stakeholders.
• Ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel), Confluence, and collaboration tools.

Skills

• Understanding of Portals, web-based applications, mobile application functionality, and their integrations with back-end systems.
• Solid knowledge of API integrations, including RESTful APIs, SOAP, and authentication methods (OAuth, JWT, etc.).
• Proficiency in writing technical requirements, API documentation, and use cases.
• Experience with browser developer tools to inspect and troubleshoot portal-based applications.
• Skilled in working within Agile environments (Scrum or Kanban), writing user stories, and collaborating with cross-functional teams.
• Experience using JIRA, Rally, or similar defect-ticketing and backlog management tools.
• Strong problem-solving skills and the ability to negotiate and prioritize conflicting software requirements.
• Familiarity with HTML, XML, JSON, and UX design principles.

Benefits

• Hybrid work schedule.
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

Pay

Competitive salary commensurate with experience.

Schedule

Hybrid work schedule.