Guidewire Business Analyst (ClaimCenter / BillingCenter Priority)

Job Details

Canal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations. Founded in 1939, it is headquartered in Greenville, South Carolina. As a company committed to employee happiness and productivity, Canal fosters a culture that attracts and retains top talent.

About Canal Insurance

Located in downtown Greenville, SC, Canal offers career growth and advancement opportunities, comprehensive benefits, and a casual dress code. The company is known for its innovation, customer-centric approach, and 80+ years of industry expertise. Additionally, Canal actively supports the community through various programs and initiatives.

Benefits

• Paid Basic Life Insurance
• Medical, Dental, & Vision coverage
• Short Term & Long-Term Disability coverage
• 401(k) plan with company match up to 6%
• Flexible Spending Accounts
• Employer Funded Health Savings Accounts
• Employee Assistance Programs
• Generous Paid Time Off Plan
• Onsite Wellness Clinic

Primary Focus

The primary focus for this role is on Guidewire ClaimCenter and BillingCenter, with secondary support for PolicyCenter initiatives. The analyst will collaborate with business stakeholders, IT teams, and vendor partners to deliver scalable, compliant, and efficient solutions across the claims and billing lifecycle.

Key Responsibilities

• Collaborate with business stakeholders across Claims, Billing, and Underwriting to gather, analyze, and document business, functional, and non-functional requirements.
• Translate business requirements into user stories, workflows, and detailed acceptance criteria.
• Conduct gap analysis between legacy processes and Guidewire capabilities.
• Facilitate workshops and working sessions with business users to define solution approaches.
• Support ClaimCenter process improvements including FNOL intake, claim lifecycle management, correspondence, payments, reserves, and regulatory reporting.
• Support BillingCenter workflows including billing plans, invoicing, payments, collections, commissions, and financial reconciliation.
• Work closely with claims and finance stakeholders to optimize system usage and operational efficiency.
• Ensure proper configuration and workflow alignment with business rules and compliance requirements.
• Provide support for policy lifecycle processes including policy issuance, endorsements, renewals, cancellations, and policy servicing when required.
• Integration & Data Support integration requirements and data mapping between Guidewire and external systems such as: FMCSA regulatory data, Telematics providers, Fleet safety and driver risk data sources, Document management and correspondence platforms.
• Aid in Agile delivery by participating in backlog grooming, sprint planning, sprint reviews, and retrospectives.
• Support UAT planning, execution, and defect triage.
• Assist in validating implemented solutions against business expectations.

Required Qualifications

• 5+ years of Business Analyst experience in Property & Casualty insurance
• 3+ years of Guidewire platform experience with strong focus on ClaimCenter and/or BillingCenter
• Deep understanding of insurance claims handling and billing operations
• Strong knowledge of commercial trucking insurance operations and regulatory environment
• Experience with Agile delivery methodologies
• Experience using JIRA, Confluence, or Azure DevOps for backlog management
• Strong facilitation and communication skills across business and technical teams

Preferred Qualifications

• Guidewire ClaimCenter or BillingCenter certifications
• Experience working with Guidewire integrations, data migration, and configuration
• Familiarity with trucking data sources such as: FMCSA VIN lookup services, Telematics platforms, Fleet safety and compliance systems
• Experience supporting digital initiatives such as portals, automation, and self-service capabilities