Guide Transformation Analyst, AI & Governance - Onsite

Onsite position in McLean, VA or Plano, TX. 5-month contract-to-hire opportunity. W2 rate $40-42/hr.

About the role

This role supports the ongoing governance, maintenance, optimization, and modernization of customer-facing content, while helping advance the organization's AI-enabled content transformation strategy. The successful candidate will leverage analytical skills, governance discipline, content management expertise, and Artificial Intelligence capabilities to support content publications, governance, customer experience improvements, and future modernization initiatives.

Responsibilities

• Support ongoing content optimization and modernization initiatives
• Maintain governance processes that ensure the accuracy, integrity, and consistency of content
• Improve customer experience through the delivery of clear, searchable, and consumable policy information
• Use data, customer feedback, and performance metrics to identify content improvement opportunities
• Leverage Artificial Intelligence and automation capabilities to improve governance efficiency, consistency, and scalability
• Review monthly publications, identify content impacts, and maintain governance tracking and documentation
• Maintain and update governance mapping inventories and associated documentation
• Conduct governance reviews, validate citations, and identify duplicate, outdated, or conflicting content
• Utilize Generative AI and AI-powered tools to support governance, content analysis, quality control, and publication readiness activities
• Partner with Policy, Legal, Customer Education, and Technology stakeholders

Requirements

• Bachelor's Degree or equivalent combination of education and experience
• 2-5 years of experience in business analysis, content management, governance, policy administration, mortgage operations, servicing, underwriting, knowledge management, or related fields
• Strong analytical and problem-solving capabilities
• Excellent written and verbal communication skills
• Exceptional attention to detail and quality
• Experience managing structured documentation and business processes
• Proficiency in Microsoft 365 applications including Excel, Word, PowerPoint, Teams, and Copilot
• Ability to manage multiple priorities and deadlines in a fast-paced environment

Desired skills

• Knowledge of mortgage origination, underwriting, servicing, secondary market operations, or housing finance
• Familiarity with the Seller/Servicer Guide
• Experience supporting governance, compliance, content management, or policy-related functions
• Experience with SharePoint, content management systems, or knowledge management platforms
• Experience utilizing Generative AI solutions such as Microsoft Copilot or other enterprise AI technologies
• Experience creating, testing, or optimizing prompts for business processes
• Familiarity with AI governance, Responsible AI practices, and validation methodologies
• Experience identifying automation opportunities and implementing process improvements

Pay

$40-42/hr (W2).

Schedule

5-month contract-to-hire.

Benefits

• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)