Guest Technology Specialist II

Responsibilities

• Independently assess, diagnose, and resolve complex guest technology issues, determining appropriate solutions with minimal supervision
• Support planning, coordination, and execution of AV and guest technology installations, including recommending system design improvements and implementation strategies
• Serve as a Tier 2/3 escalation point, making decisions on incident resolution, root cause analysis, and property communication
• Act as a liaison between property operations, leadership, and vendors, influencing decisions related to system performance, upgrades, and service delivery
• Evaluate existing systems and proactively recommend enhancements to improve reliability, scalability, and guest experience
• Implement best practices, standards, and documentation for guest technology systems across the enterprise
• Prioritize and manage multiple projects and service requests, independently determining timelines and resource needs
• Provide technical guidance to property team members and cross-functional partners
• Drive operational efficiency by identifying process improvements and implementing solutions with measurable impact

Qualifications

• 1-3 years of Audio Visual systems, digital signage, and guest technology platforms
• Strong analytical and troubleshooting skills, with the ability to evaluate complex systems and determine appropriate solutions
• Demonstrated ability to exercise independent judgment and make decisions on matters of significance, including system design, issue resolution, and vendor coordination
• Experience in supporting large installations and driving vendors to completion
• Strong understanding of system integration, physical connectivity, and enterprise environments
• Strong organizational and prioritization skills in a dynamic, multi-property environment

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.