Museum Guest Experience Specialist II

Key Responsibilities

• Experience Greeting and welcoming visitors, answering questions, and providing information about museum exhibits, programs and services.
• Answering and directing phone calls, responding to inquiries, and providing excellent customer service in person, by phone and email in a professional and timely manner.
• Conducting guided tours and assisting with educational and interpretive programs for diverse groups.
• Supporting special events, including planning, setup, execution, staffing, breakdown and guest assistance.
• Aiding in the creation of guest experience content for social media and digital platforms.
• Scheduling groups and maintaining the museum tour and event calendar ensuring accurate scheduling and communication.
• Aiding in volunteer recruitment and outreach activities.
• Collaborating with staff and volunteers to ensure smooth event operations and an excellent guest experience.

Operations and Administrative

• Opening and closing the museum according to established procedures, ensuring security and readiness for visitors.
• Maintaining clean, organized, and welcoming public spaces.
• Compiling attendance and visitor engagement reports.
• Assisting with weekly cash verification processes, monthly deposits, and ensuring accuracy in point-of-sale transactions.
• Operating and processing sales in the museum gift shop, assisting with inventory upkeep, restocking, and merchandising.
• Purchasing supplies and other items through the online purchasing system as directed.
• Entering event logistics into the event management system in a timely manner.
• Aids in the training of part-time guest experience specialists.
• Performing general office and administrative duties including data entry, filing, and internal/external document preparation.
• Performing other duties as assigned to support museum operations.

Qualifications

• A high school diploma or equivalent required; some college coursework/experience in museum studies, hospitality/tourism, education, communications, or related field preferred.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and time management abilities with attention to detail.
• Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint.
• Demonstrated ability to learn point-of-sale systems and online purchasing/event management software.
• Demonstrated ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and occasional evenings as needed.
• Comfortable engaging with diverse audiences and community groups.

Physical Requirements

• Ability to stand for extended periods and move throughout museum spaces.
• Ability to lift up to 25 lbs. for event or exhibit setup.